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February 27, 2015




Retail Business Networks: The Key to Omnichannel Integration

For some time, the titans of general merchandising — Costco, Target and Wal-Mart — have been transforming how they do business. Recognizing that the consumer is king, they are putting more emphasis on their supply chains and working with their suppliers and …

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In Blog, Must Reads

July 27, 2011




Will Amazon Win CA Tax Referendum?

Amazon.com is going all out to counteract new laws that require out-of-state online retailers to collect state and local sales taxes. The ecommerce giant filed a petition earlier this month for a referendum with the California attorney general’s office, …

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In Affiliate, multichannelmerchant.com/ecommerce/news

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

March 4, 2015




What’s the Real Cost of a Fulfillment Error to Your Business?

Many multichannel merchants are partners with marketplaces like Amazon and eBay, and big-box retailers like Sears, Walmart and the like. With them you’re not just processing orders, managing inventory and agreeing to performance standards. Working with one of our …

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In Blog, Contact Center

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February 18, 2015




Driving Brand Loyalty in a Multichannel World

The gaps between media channels are closing. A modern day shopper might check into a physical store on a mobile device, redeem a coupon received via email in-store, and then recommend that product to all friends on Facebook. It may …

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In Blog, Must Reads

Apple, Apple Pay, ecommerce, mobile payments, omnichannel, mobile wallet, Google Wallet, iOS 8.1, iOS, iPhone, iPhone 6

February 14, 2015




Using Email to Close the Smartphone, Browse-To-Buy Gap

If you’ve ever tried to shop from a mobile phone, you likely understand the perils of browsing and buying from your device.  The customer experience – and thus, conversions – is often negatively impacted by various mobile browsing issues creating the “…

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In Blog, Email

West Coast ports, West Coast port shutdown, Shipping/Delivery, retail, National Retail Federation, NRF, warehouse, Operations and Fulfillment, President Obama, Taft-Hartley Act, International Longshore and Warehouse Union, Pacific Maritime Association, ILWU, PMA

February 13, 2015




West Coast Port Shutdown to Continue Through the Weekend

With no resolution in sight to the tense labor stalemate, 29 West Coast ports will sit idle from Saturday through Monday as numerous trade groups and legislators on both sides of the aisle urge President Obama to intervene via the Taft-Hartley …

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In News, Operations & Fulfillment

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon, Amazon.com, Amazon, Radio Shack

February 23, 2015




Walmart Plans Heavy Investment in Ecommerce

Walmart plans to invest at least $1.2 billion in its digital and ecommerce business the year ahead, according to an earnings call.

In 2015, Walmart delivered $486 billion in revenue and saw an increase in ecommerce sales of 22% to more than $12 billion.

The …

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In customer experience, Ecommerce

February 20, 2013




How to Stand Out From the Crowd in a Marketplace Environment

More consumers are shopping online than ever before, and not just for Christmas. According to figures from eMarketer, U.S. shoppers spent $343.43 billion in 2012 alone. Therefore, in this fast growing retail ecosystem it’s more important than ever for retailers, …

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In Ecommerce, Marketplaces

February 18, 2013




Is Google Shopping Making a Move to the Marketplace?

Google has made two announcements in February that leads to speculation that it will try to make Google Shopping a cross-device comparison shopping engine and a full-fledged ecommerce marketplace.

First, on its “Inside AdWords” blog, Google announced enhanced AdWords campaigns, …

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In Ecommerce, Email

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