domestic shipping, ecommerce, ecommerce returns, Endicia, FedEx, Free returns, IRCE, IRCE 2014, postage, returns, returns process, shipping, Shipping/Delivery, UPS, USPS

December 26, 2014




Step Up Your Returns Experience

With the big holiday sales behind us many merchants are now facing a steep increase in returns. It’s one of the most inquired about customer service questions prior to purchase, and arguably the most dreaded operational task.

Handling returns …

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In Blog, Must Reads

eBay, eBay Now, eBay Local, online marketplace, online sellers, eBay merchants, same-day delivery, click and collect, buy online pickup in store, Argos, Shutl, Amazon Fresh, Amazon Prime Now, Google Express

December 22, 2014




An eBay Local Pilot Grows in Brooklyn

eBay said 83 businesses – including online merchants as well as retailers with physical stores – have joined its eBay Local pilot program in Brooklyn, NY., offering a range of delivery options, including $5 same-day and in-store pickup, to consumers through eBay’s website …

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In customer experience, customer experience

omnichannel-strategy-300

December 12, 2014




3 Barriers to Omnichannel Success

With the advancement of technology and the change in consumer shopping habits, the current wave in retail is riding swiftly towards omnichannel. This has caused a disruption in the retail industry, much like earlier introductions of the modern department store …

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In Blog, Ecommerce

Amazon, amazon prime, Prime Now, fulfillment center, same-day delivery, same-day shipping, ecommerce, ecommerce marketplace, online marketplace, free shipping, Manhattan, bike couriers, ecommerce fulfillment, operations and fulfillment

December 18, 2014




Amazon Launches Prime Now, One-Hour Delivery in NYC

Continuing on its juggernaut of instant fulfillment of all kinds of stuff from “the everything store,” Amazon today announced Prime Now, a service that will allow Prime members in New York to receive household items like paper towels and laundry …

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In Fulfillment, mobile

omnichannel-ecommerce-cloud-close-up-300

December 18, 2014




3 Personalization Pillars That Will Make (or Break) Retailers

Personalizing the online retail experience is arguably the single most important innovation retailers must embrace to thrive in the new omnichannel world. The convergence of brick and mortar operations with digital retail is happening faster than most ever expected. By …

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In Blog, Engagement

CommerceHub_Logo-300-200

December 18, 2014




CommerceHub to Acquire Mercent

Ecommerce provider CommerceHub today announced that it has signed an agreement to acquire Seattle-based Mercent, a retail technology company. The deal is expected to be finalized in January 2015, subject to customary closing conditions.

CommerceHub’s virtual-inventory platform integrates North America’…

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In News, PR Newswire

November 15, 2012




NRF Urges President to Act Now on Fiscal Cliff

The National Retail Federation is urging President Barack Obama and Congress to fix the impending fiscal cliff before Thanksgiving fearing that tax hikes and spending cuts will affect consumer confidence for the holiday shopping season.
Follow US! @MCMerchant Multichannel Merchant …

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In Ecommerce, Email

store_associte_300

December 8, 2014




A Retail Brand That Rallies Customers – and Employees

The world is supposedly flat, but marketing is rounder than ever before. Consumers make purchases based on beliefs and values, which means retail brands are judged from 365 degrees and held to ethical standards that often have little to do with …

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In Blog, Branding

horizontal mobile holiday

December 17, 2014




Rakuten Talks Mobile Conversion Trends

In this video interview, Multichannel Merchant content producer Daniela Forte talks with George Chang, senior vice president of sales, merchandising and marketplace for Rakuten about the current holiday shopping trends as we look ahead to 2015.

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In Holiday 2014, Videos

Bongo-International-300x200

December 16, 2014




FedEx Acquires Bongo International

FedEx Corp. announced today that it acquired Bongo International, a leader in cross border enablement technologies and solutions. Bongo International’s capabilities complement and expand the FedEx portfolio of offerings important to the rapidly growing global ecommerce marketplace.

Bongo International’…

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In cross-border, Ecommerce

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