call center girl 300x200

July 21, 2016




Are Your Customer-Facing Systems and People Meeting Expectations?

I just got a letter from my pharmacy, part of a top chain, saying that as part of an audit five months ago they found I had been overcharged by 33 cents, with the check enclosed. I’m sure it’s …

More...

In Blog, customer experience

July 21, 2016




Staying One Step Ahead on Amazon

FREE LIVE WEBINAR
Staying One Step Ahead on Amazon
August 10, 2016, 2:00 pm ET
As an ecommerce seller, you want to fully maximize your presence on Amazon and not “just” sell on it.

With what seems like limitless options—including Buy Box, …

More...

In Up-coming Webinars, Webinars

ecommerce fraud, ecommerce fraud prevention, EMV, card not present, CNP, card not present fraud

June 16, 2016




Fraud Challenges Rising for U.S. Merchants

Chargebacks are rising at a rate of 20% per year; friendly fraud at a rate of 41% over the last two years – indicating many merchants are still losing the fight against chargeback fraud.

Unfortunately for card-not-present (CNP) merchants, the largest facet of …

More...

In Must Reads

June 16, 2015




How to Align Ecommerce Strategy with Gamification Techniques

Gamification has long been part of the daily shopping experience. Leading brands like Nike, Coca-Cola and Perrier understand the effect that entertaining shopping experiences have on customers, as do e-commerce brands Amazon, Ebay, and Zappos.

Many companies employ game experiences …

More...

In Blog, Ecommerce

global-shipping-international-300

June 15, 2016




Growing Cross-Border Trade to Positively Impact Global 3PL Market Until 2020

The global 3PL market is expected to reach $419 billion USD by 2020, according to the latest market research report by Technavio.

“Exporting domestically manufactured goods requires efficient integrated logistics services, which includes transportation and management of logistics-related services,” said Sharan Raj, …

More...

In cross-border, Global

tencent-dhgate-300

July 19, 2016




Tencent and DHgate.com to Create Social Commerce System

DHgate.com and Tencent signed a strategic agreement to create a social cross-border ecommerce application. This social commerce system will make on demand B2B communication and deal making a reality for global buyers and sellers, to help DHagte.com …

More...

In cross-border, Global

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

July 1, 2014




How To Grow Your Global Marketplace Revenues

Are you thinking about using marketplaces to expand your global audience?  Mark Vandegrift, director of business management for Channel Advisor, will talk about the use of marketplaces to expand beyong the U.S. border during his  Growing Global session July 15 …

More...

In Global, Marketplaces

beacon-300

June 13, 2016




How to Deliver Experiences First and Transactions Second

Retail sales have been sluggish, and although Kiplinger is forecasting a stronger second half to 2016, it’s still not enough to make anyone feel good.

Blaming a lack of consumer spending on a recession is easy, but the data shows …

More...

In Blog, customer experience

ebags

July 18, 2016




eBags Has Record Second Quarter Results and Strong Amazon Prime Day Sales

eBags announced that the company has recorded record growth for the second fiscal quarter of 2016, with sales up 23% year-over-year and margin growth of 32% year-over-year.

eBags also announced that its Amazon Prime Day event, held July 12, was a record two-day period …

More...

In Ecommerce, Executive

levi-strauss-and-company-300

July 18, 2016




Levi Strauss Wins Award for Excellence in Brand Communication

Brand communication is all about the speed and clarity with which a company communicates with customers at all stages of the fulfillment process. Each communication is an opportunity to build a relationship or sustain a relationship, and reinforce their brand …

More...

In customer experience, Must Reads

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. ...
  12. 186