October 9, 2012

Online Sales Tax Will Create Ecommerce Chaos

Follow US! @MCMerchant Multichannel Merchant Multichannel Merchant Multichannel Merchant O+F Operations and Fulfillment
Steve DelBianco, executive director of NetChoice, said there is “big momentum” for federal legislation that would allow states to require online retailers to collect sales tax – …


In B2B, Catalog


February 24, 2014

Newegg Launches Canada Marketplace

Newegg has expanded into Canada with promises to fuel the company’s growth, according to a press release by Newegg.  Newegg launched the marketplace on Jan. 23.

The new marketplace will expand Newegg’s portfolio retail categories such as apparel, appliances, …


In Ecommerce, Global


January 13, 2014

Alibaba Bans Bitcoin on all Marketplace Sites

While Overstock.com announced last week that it has begun accepting Bitcoins as an online payment option, not all merchants are embracing the crypto-currency. The Chinese ecommerce platform Alibaba Group said in a statement that it has banned the controversial …


In Cross Channel, Ecommerce


October 5, 2015

7 Things Ecommerce Sites Must Do to Maintain a Good Reputation

While good online reputation management is important for all businesses, it is particularly critical for ecommerce business owners: their online reputation is indistinguishable from their brand. For this reason, we wanted to dedicate a post to the seven things all …


In Blog, customer experience


October 5, 2015

Fighting Comp Sales for the Holidays

Holiday marketing campaigns appear to start earlier every year, both in-store and online, and it seems that the larger omnichannel retailers are leading the way this year. RJMetrics released a study to remind us that Q4, specifically November and December, …


In Blog, Campaign


December 20, 2013

The Big Picture Look of Selling in the Marketplace

Thinking about selling on a marketplace like Amazon or eBay?  Or are you doing so already? According to this infographic by Channel Advisor, Amazon has 173 million active users worldwide and eBay has 116 million active users.  The infographic will help you …


In Amazon, eBay

EMV, card not present, CNP fraud, ecommerce fraud, ecommerce fraud prevention, chip-and-pin, chip and pin, ecommerce security, payment security

October 1, 2015

EMV and the 5 Things All Online Retailers Need to Know

When it comes to online fraud, it hasn’t been a great year for ecommerce merchants. In fact, online retailers lost an average of 1.3% of revenue to fraud and fraud related costs according to a recent LexisNexis study, representing a …


In Blog, Ecommerce


September 28, 2015

Omnichannel vs Multichannel: Are they so different?

I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.

The first aspect people often mention is their scope. …


In Blog, Omnichannel


September 21, 2015

Dos and Don’ts of Mobile Commerce for Global Retailers

Mobile commerce is increasing across the globe at a staggering pace:

PayPal research shows m-commerce growing three times faster than e-commerce (42% CAGR vs 13%), from $102 billion to $291 billion, from 2013 to 2016.
59% of smartphone users ages 18-34 have used their mobile device to …


In Ecommerce, Global

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