social-graph-300

May 21, 2014




Living Social: What is Your Social Graph and How is it Used?

In this age of social, you might have heard the term social graph bandied about. But, what is it and how is it used? Simply put, a social graph is your online social footprint. More specifically, it is the historical …

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In Marketing, Must Reads

TGiacalonePic-300

May 14, 2014




Vera Bradley Announces New Vice President of Ecommerce

FORT WAYNE, Ind., May 12, 2014 — Vera Bradley, Inc. (Nasdaq: VRA) (“Vera Bradley” or the “Company”) today announced that Thomas R. Giacalone has been named Vice President, E-Commerce.

Robert Wallstrom, Chief Executive Officer of the Company, noted, “Growing our e-commerce business …

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In Ecommerce, News

November 19, 2011




A Look at Toys ‘R’ Us’s Holiday 2011 Mobile Strategy

Toys ‘R’ Us today announced Friday that it has expanded its mobile offerings for the 2011 holiday season. Here’s a look at what the multichannel toy seller is doing to bring an enhanced mobile experience to its customers.
Expanded Gift Finder …

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In Catalog, Channel Integration

operations-summit-emmitt-smith-300

April 28, 2014




Emmitt Smith on Football, Fans and Fulfilling Dreams

[caption id="attachment_46953" align="alignright" width="180"] Pro football Hall of Famer Emmitt Smith (r) meets with Multichannel Merchant managing editor Tim Parry at Operations Summit 2014.[/caption]

He owns the NFL’s career rushing record, he has three Super Bowl rings (and …

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In Must Reads, Operations Summit 2014

April 26, 2014




No Herschel Walker Comeback for Emmitt Smith

[caption id="attachment_46953" align="alignright" width="180"] Pro football Hall of Famer Emmitt Smith (r) meets with Multichannel Merchant managing editor Tim Parry at Operations Summit 2014.[/caption]

At 52, former NFL running back Herschel Walker may say he could still play in …

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In Blog

sears-shop-your-way-300

April 24, 2014




Sears Introduces “Get Advice” Digital Tool

Sears® Introduces Get Advice: Digital Tool from Shop Your Way(SM) that Connects Members with Store Associates Across the Country at the Click of a Button (via PR Newswire)
Personalized assistance and access to information make shopping easier Sears(R) …

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In Ecommerce, Mobile

operations-summit-2014-300

April 14, 2014




Global Ecommerce Trending Big Pre-Operations Summit

There’s lots of talk about global ecommerce operations leading up to the Operations Summit, taking place in Indianapolis on April 22-24.

We are all keenly aware that global ecommerce is growing faster than domestic ecommerce, but trying to figure …

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In Ecommerce, Global

customer-satisfaction-300

March 3, 2014




A Fantastic Customer Experience Doesn’t End With the Sale

Days after Valentine’s Day, 1-800-Flowers found itself still trying to make amends with customers whose flower and candy never arrived as promised. The company suffered another black mark when already-frustrated customers were unable to get through to the company …

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In Ecommerce, Inventory

mailboxes_300

February 24, 2014




U.S. Needs to Pay Attention to Canada’s Delivery Decisions

Canada Post announced on Feb. 20 that 11 communities across the country will start receiving their mail through community mailboxes beginning this fall. This move is the first part of a five-year national initiative that could potentially save Canada Post $400 to $500 million …

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In Blog, Operations & Fulfillment

May 25, 2011




Toys R Us Distribution Centers Going Solar

Fulfillment is getting greener this summer at Toys R Us as the retailer plans to flip the switch on solar energy systems at a pair of distribution centers. The toy retailer’s DC in Flanders, NJ will account for the …

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