omnichannel-shopping-300

March 1, 2016




6 Steps to a More Effective, Holistic Omnichannel Strategy

Retailers typically focus their omnichannel capabilities with laser-like precision on customer-facing functions.

It’s a good start. But many struggle to maintain healthy margins because they forget to sync up with the key departments and processes that customers never directly …

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In Blog, Channel Integration

EcommEmpire-300

February 29, 2016




How to Build Your Own Ecommerce Empire

All great endeavors and ventures begin as an idea in someone’s head. Building something great takes thought, vision, hard work, diligence and effort. Think you have what it takes to start an ecommerce empire? If so, be sure to …

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In Blog, Ecommerce

the-week-that-was-300

February 25, 2016




Week in Review: UPS Invests in Deliv to Learn About Same-Day Market

UPS took a big step this week by leading a $28 million investment round in same-day startup Deliv, with the stated purpose of learning the intricacies of its business model, especially how it has succeeded in the retail space.

While some …

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In Data & Analytics, Ecommerce

order confirmation email

February 25, 2016




How to Create an Award-Winning Email Communications Experience

In previous articles highlighting the awards, we’ve discussed how SmartHub Benchmarking calculates the finalists in the “Best Packaging” and “Best Shipping & Delivery” categories of the Excellence in Customer Experience Awards. Now we turn to the “Excellence in Brand Communications” …

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In Blog, customer experience

ecommerce fulfillment, shipping data, distribution data, Warehouse/Distribution Center, ecommerce shipping, direct-to-customer fulfillment

October 16, 2015




It All Adds Up: Analytics, Assortment Data Bolster Business

Without a doubt, the holidays can – and will – provide a critical stress test and opportunity for today’s leading retailers and suppliers to capture the hearts and wallets of consumers. Websites must stay up-to-date with the latest product details. Shipping needs …

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In Blog, Data & Analytics

VideoImage-300

February 22, 2016




4 Best Ways to Seamlessly Infuse Content Into Ecommerce

Over the last decade, ecommerce has continued to grow at a steady pace, consistently increasing its share of total retail sales in the US. That steady growth doesn’t even account for the explosion of ecommerce in burgeoning global markets.

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In Blog, Ecommerce

ThirstieLogo

February 22, 2016




Thirstie Adopts Content-to-Commerce Strategy

In an effort to stand out, rethink, grow and maintain its customer base, Thirstie, an alcohol-on-demand delivery service had to adopt the “content-to-commerce” strategy using its digital magazine “The Craft” to engage users and keep them coming back.

“The Craft” …

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In Catalog, Engagement

August 15, 2014




How I’ll Spend my Summer Vacation… and Who to Contact While I’m Gone

Every now and then, you need to get away from the office and recharge the batteries. So from 3 p.m. today until September 2, I will be out of the office.

First, here’s who to contact when I’m gone:

If you …

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In Blog

retail imports

February 16, 2016




Retail Imports to Grow 4.5% in the First Half of 2016

Retail imports based on cargo volume at the nation’s major retail container ports is expected to decline year-over-year for the next few months but the first half of the year should still amount to a 4.5% increase compared with the …

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In News, Operations & Fulfillment

the-week-that-was-300

February 11, 2016




Week in Review: Amazon Looks to Go Global with Logistics Operations

Amazon has taken another step in its march toward world dominance, as Bloomberg has reported that the company plans to create a global shipping and logistics operation. Code named “dragon boat,” and unofficially Global Supply Chain by Amazon, the network …

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In Data & Analytics, Ecommerce

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