live-chat-button-300

July 20, 2015




It’s Beginning to Look A Lot Like Live Chat for the Holidays

It’s hard to believe but the holidays are just around the corner! Like many smart businesses, you’ve got holiday merchandise on order, online and in-store promotions being planned, and designs for the ho-ho-ho look and feel you want …

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In Blog, Ecommerce

global-data-300

July 16, 2015




Using Data-Driven Intelligence to Stay Ahead in Retail

What the typical merchant wouldn’t give to be able to read a customer’s mind. The next wave of retail technology will focus on offering merchants more insight into the customer’s considerations and preferences while shopping. Data-driven intelligence …

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In big data, Blog

Amazon, United Kingdom, Amazon UK, UK, same-day delivery, Royal Mail, ecommerce, ecommerce fulfillment, shipping/delivery, shipping, global ecommerce

September 30, 2014




Amazon 20th Anniversary Shows How Ecommerce and Marketing Have Evolved

Once upon a time, when mom-and-pop shops ruled the land, one-on-one relationships between retailers and customers were easy to nurture. Vendors understood their customers’ tastes and knew what they wanted and needed. But the advent of the big-box retailer turned …

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In Ecommerce, Marketing

Bon-Ton Stores, Walmart, Wal-Mart, Amazon, Wayfair, distribution center, fulfillment center, ecommerce fulfillment, RSR Group

July 1, 2015




7 Steps to a Safer Distribution Center

I will never forget this accident.

On a Sunday I got a call from a client, asking that I come immediately to their distribution center several hours away. Literally a wall of improperly stacked product had collapsed due to crushed …

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In Blog, Fulfillment

ChalkflyHorz300

September 4, 2014




Chalkfly Sees AOV Increase with Response Website

Office and school supply ecommerce retailer Chalkfly saw a 33% increase in its average order value when it launched a re-designed fully responsive website.  At the same time, Chalkfly leveraged SLI Systems’ search technology.

Lissa Cupp,  chief marketing officer for Chalkfly, …

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In Ecommerce, Must Reads

christmas-holiday-mouse-gifts-santa-hat-300

August 25, 2014




Pre-Holiday Power-Up: Building Better Subscriber Profiles

I bet you already have your holiday plan all wrapped up, or you’re at least close enough to have the wrapping paper and tape on stand-by. Most marketers focus early holiday planning on campaign and promotional details because they …

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In Ecommerce, Holiday 2014

Ecommerce, omnichannel, omnichannel fulfillment, ship from store, in-store pickup, holiday shopping, holiday shopping 2014, Shopatron, Ed Stevens, retail, online retail

August 25, 2014




What’s in your Holiday Toolkit?

Black Friday, Cyber Monday, Green Monday, you know they’re literally right around the corner, but do you have your toolkit full of the strategies and tactics it takes to build a great email marketing program to optimize them?

Below …

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In Campaign, Email

jcp-300

May 1, 2013




JCP Asks Customers to “Come Back”

J.C. Penney took to Facebook to acknowledge the marketing mistakes it has made over the past year and a half and is now asking customers to “come back” according to a post on its Facebook page.

The year-long perils …

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In Cross Channel, Ecommerce

SocialMediaIcon-300

June 22, 2015




5 Tips to Turn Followers into Buyers

Merchants today are all in some way using social media to leverage their brand and products, whether it’s through Facebook, Pinterest or Instagram, social media is becoming an emerging channel.

Lou Paglia, chief product officer and co-founder of customer …

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In Marketing, Must Reads

Men's Wearhouse and Jos. A. Bank logos

November 26, 2013




Back Atcha: Men’s Wearhouse Makes a Play for Jos. A. Bank

Less than 7 weeks after Jo.s A. Bank looked to acquire troubled apparel merchant Men’s Wearhouse, Men’s Wearhouse made an offer Tuesday to acquire Jos. A. Bank for $1.2 billion, or $55 a share.

Given Men’s Wearhouse’s advantage in scale, growth and …

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In Executive, Leadership Team

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