black-friday-300-200

November 29, 2014




Mobile Momentum Moves Through Black Friday

IBM has reported record online and mobile shopping during Thanksgiving and Black Friday based on consumer transactions analyzed in real-time by the IBM Digital Analytics Benchmark. The data-driven insight gives retailers and marketers more than 370 performance indicators to benchmark themselves …

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In Cyber Weekend 2014, Ecommerce

omnichannel-strategy-300

November 28, 2014




Retailers Must Deliver a Seamless Shopping Experience

Tis the time of year,
When the inbox is full of holiday cheer.
Once the wintery wonder starts to be seen,
You better start planning for 2015!

OK, I’ll stop with the rhyming now. I think the all-consuming sparkle and …

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In Blog, customer experience

holiday-data-santa-hat-300

November 25, 2014




How to Survive the Holiday Data Tsunami

Enterprises are gearing up for online sales during the 2014 holiday season. Deloitte forecasts 13.5% to 14% year-over-year growth in online holiday sales. A recent National Retail Federation (NRF) survey shows a record 56% of holiday shoppers plan to make online purchases this year …

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In Blog, Cyber Weekend 2014

Amazon, Amazon.com, free shipping, amazon prime, ecommerce

November 20, 2014




Is Amazon Still the King of Online Customer Satisfaction?

Answers Corp., owner and operator of Answers.com and a provider of cloud-based customer experience solutions, today announced preliminary findings from its Answers Experience Index (AXI): 2014 U.S. Retail Report, a multichannel, customer experience study that will be published in …

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In customer experience, customer experience

January 1, 2008




PROBLEMS IN STORE?

Most observers agree that Sharper Image CEO Steve Lightman has what it takes to run a direct business. But he doesn’t have retail experience, and for a troubled chain with some 187 stores, this could be a problem. A key measure …

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In Retail

SabonSite300

November 18, 2014




5 Ways Sabon Brought Boutique Appeal to Their Ecommerce Platform

Ecommerce has been an absolute game changer for retailers and manufacturers, but it’s about time that we took a step back to pick apart its negative side effects. Sure, I can look up Donna Tartt’s The Goldfinch on …

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In Blog, Ecommerce

big data, personalization, product personalization, targeting, mobile marketing, marketing, data analytics, personalized marketing, personalized messaging, personalized advertising

November 18, 2014




Leveraging Big Data Via One-on-One Videos

Savvy marketers recognize that big data plays a critical role in a brand’s ability to identify, reach and address customer needs on a one-to-one level. On the flip side, brands that do not take advantage of real-time big data …

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In Analytics, Blog

MobileMillennials-300

November 18, 2014




Mapping the Mobile Millennial this Holiday Season

It will be no surprise that millennials will be on their smartphone this holiday season, but how millennials intersect mobile and in-store generates some surprising results, according to an infographic by Rich Relevance.

Subscribe to RSS headline updates from: Powered …

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In Holiday 2014, Infographics

Omnichannel, omnichannel fulfillment, operations and fulfillment, drop ship, Amazon, ecommerce, online retailer, retail, retail operations, distribution center, warehouse, CommerceHub

November 18, 2014




Omnichannel Choreography Delivers the Perfect Customer Experience

In the early days of ecommerce, retailers had to learn a two-step dance that didn’t require a whole lot of coordination. After receiving an order online, the merchant had to pack a box at a distribution center and ship …

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In Blog, Fulfillment

sears-holdings-300

November 18, 2014




Sears Launches “Reserve It” Option for Shop Your Way Members

In an effort to save time for Shop Your Way members this holiday season, Sears announced it is launching a new service called “Reserve It,” part of its push to offer shoppers more multichannel options that connect online and in-store …

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