Kawasaki

April 28, 2016




Kawasaki Selects Kibo for Distributed Order Management Solution

Kawasaki Motors Corp., U.S.A., announced that it has launched an ecommerce platform on its official website, Kawasaki.com, supported by the integration of Kibo’s distributed order management solution. The online retail space gives consumers the ability to …

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In Ecommerce, Marketing

PepBoys-300

April 28, 2016




Vibes WalletAds Offers Frictionless Experience for Pep Boys

Pep Boys has seen incremental revenue growth when it implemented WalletAds campaigns helping the brand’s mobile advertising business. It has generated high “save to phone” and redemption rates, contributing to incremental revenue.

“The technology also allows us to track …

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In Marketing, Mobile

duluth-trading-logo-300

April 28, 2016




Duluth Trading Company Selects Demandware Commerce Platform

BURLINGTON, Mass.– (BUSINESS WIRE) – Demandware®, Inc. (NYSE: DWRE), the industry-leading provider of enterprise cloud commerce solutions, announced that the Duluth Holdings Inc., dba Duluth Trading Company (Nasdaq: DLTH), a lifestyle brand of men’s and women’s workwear, casual wear …

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In Ecommerce, Marketing

Ops Summit 2016 roundtable

April 25, 2016




Hot Topics Covered at Operations Summit, Growing Global 2016

[caption id="attachment_83317" align="alignright" width="300"] A breakfast roundtable discussion at Operations Summit 2016 in Cincinnati.[/caption]

Figuring out how to make omnichannel operations successful and profitable, dealing with Amazon’s continual disruptions, creating a consistently excellent customer experience across operational …

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In Contact Center, customer experience

eat-&-tweet

April 21, 2016




Eat & Tweet: Dishing on Memorable Moments

When was the last time you tweeted a picture of fresh strawberries or a pastry you ordered at a cafe? Whether you are an avid social media user or not, “eat & tweet” is becoming a pop phenomenon. So how can …

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In Blog, Marketing

mobile commerce

April 20, 2016




How Smartphones Help Retailers Do Mystery Shopping Better

Little doubt exists about the importance of mystery shopping to omnichannel retailers in ensuring a positive and consistent, 360-degree shopper experience.

Mystery shopping is a secret weapon of sorts, allowing retailers to recruit shoppers to visit specific stores to make …

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In Blog, Ecommerce

ipad-300

April 20, 2016




How Retailers are Using mACP to Rethink the Omnichannel Experience

One of the most talked about trends in retail for some time has been “The Omichannel Experience” and how retailers can best give shoppers a consistent brand message across all touch-points.  Now that the concept has had time to mature, …

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In Blog, customer experience

ratings-and-reviews

April 20, 2016




3 Tips for Capturing Gift Givers in Your Review Strategy

Before making a purchase decision, shoppers often turn to online reviews to hear the opinions of others who have already purchased the product in question. In fact, up to 95%  of shoppers turn to user-generated content like reviews when making a …

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In Blog, Marketing

Winning Customer Care

April 20, 2016




The Transition from Customer Service to Strategic Sales

When it comes to connecting with customers online, a number of multichannel and ecommerce retailers are still stuck in the “customer support” mindset; one that views contact with a customer as a necessary evil rather than an opportunity.

E-retailers typically …

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In Blog, customer experience

virtual-reality-300

April 19, 2016




How Ecommerce is Keeping it Real with Virtual and Augmented Reality

2016 may well be remembered as the year of ecommerce. Walmart – once the brick-and-mortar retailer par excellence – has announced plans to dump $2 billion into its online efforts. Meanwhile, Amazon has eclipsed Walmart’s valuation and online sales of consumer …

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In Blog, Ecommerce

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