global ecommerce, Forrester Research, mobile commerce, ecommerce, Growing Global 2015, omnichannel, omnichannel retail, online marketplaces

September 10, 2015




Is an E-marketplace Consistent with your Cross-Border Brand Strategy?

Amazon, Tmall, Rakuten, Mercado Libre. The allure of these ecommerce marketplaces, and their promise to put your product in front of a cross-border audience of millions, can be hard to resist—and rightly so. There are many compelling reasons to …

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In Blog, Global

September 26, 2013




TruST Outlines Potential Cost of Marketplace Fairness Act

Despite one coalition’s concerns that the Marketplace Fairness Act will put small direct-to-customer merchants out of business, at least one industry expert claims the impact on those merchants is over exaggerated.

Ernie Schell, director of Marketing Systems Analysis, wrote …

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In Cross Channel, Ecommerce

MFAPic

September 20, 2013




Marketplace Fairness Act Needs to be Streamlined

For remote-selling companies sales tax is a sustainable advantage, and local businesses and national retailers have been lobbying against it for years.

In the 1990’s, the Supreme Court opened the door for change but Congress hasn’t moved on it.  …

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In General & Administration, Tax & Regulations

TruST_Postcard

September 20, 2013




TruST Seeks Catalog Shoppers Input on Marketplace Fairness Act

[caption id="attachment_33955" align="alignleft" width="300"] Click to enlarge[/caption]

The True Simplification of Taxation, also known as TruST, is asking millions of catalog shoppers to let the House Judiciary Committee know how the passing of the Marketplace Fairness Act …

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In Catalog, Ecommerce

MFA_NRF_

September 18, 2013




Small Retailers Address Need for Marketplace Fairness Act

The National Retail Federation has released a short video featuring small retailers from across the country expressing the online disparity between Main Street retailers and internet retailers, along with the “urgent” need for Congress to address the Marketplace Fairness Act.

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In Ecommerce, Payment

Internet-Sales-Tax-300

August 21, 2013




Catalogers Speak Out Against Marketplace Fairness Act

A link to the above video was posted to our LinkedIn group yesterday. It features 11 executives from B2C, B2B and order fulfillment companies, and their reasons why the Marketplace Fairness Act would be a burden to their companies …

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In Blog, Leadership Team

contact-center

March 15, 2016




Empowering Your Call Center Agents to Handle Angry Customers

Customer service is a crucial component of any ecommerce business. When you get it right, it can be extremely rewarding — proof that you’re building a tribe of followers, cheerleaders, and referrers who love what you do. It’s this side …

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In Contact Center, Operations & Fulfillment

tmall-vs-jd

March 23, 2016




Tmall vs. JD.com: What’s the Difference?

If you want to sell cross-border into China via an ecommerce marketplace, it basically comes down to two choices: Tmall vs. JD.com.

George Gallate, CMO and EVP of Global Development for Merkle, says that with both of those options, …

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In cross-border, Global

capitol-dome-300

July 17, 2013




The State of the Marketplace Fairness Act

In May, the Senate passed the Marketplace Fairness Act with a vote of 69-27 and clear bipartisan support. The bill is still under review by the House Judiciary Committee where more detailed research into the impact of the bill on …

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In Executive, News

MFAPic

June 21, 2013




Retailers Open Up About the Marketplace Fairness Act

What impact will the pending Marketplace Fairness Act have on direct-to-customer merchants?

Though the U.S. Senate approved the Marketplace Fairness Act in April, no two IRCE 2013 attendees interviewed by Multichannel Merchant seemed to have the same opinion about the …

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In Catalog, Ecommerce

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