February 19, 2015

Data Security, Omnichannel Initiatives Top Retail CIOs’ Priority Lists

With recent high-profile data breaches and the growing need to deliver a unified and differentiated customer experience, retail CIOs agree that security and digital innovation are top priorities for 2015.

According to the 2015 National Retail Federation/Forrester Research Inc. Retail CIO …


In Data & Analytics, eCommerce

supply chain management, supply chain visibility, third-party logistics, 3PL, transportation management, ecommerce fulfillment

October 13, 2015

How Supply Chain Visibility Helps You Navigate Complexity

As technology brings supply chain data into focus, the ability to access and interpret critical business information moves from being an added feature to a necessity. Better supply chain visibility has become more than a “nice to have” as executives …


In Blog, Fulfillment


October 13, 2015

How Retailers Are Improving the Mobile Shopping Experience

In the last few weeks I have come across several headlines where a retailer is either doing one of two things – launching a mobile app or redesigning their mobile site or app.  Doing these two things isn’t new. We’…


In Blog, Ecommerce


October 13, 2015

Why Communication Breakdowns Cramp Omnichannel’s Style

By now, it’s universally evident that omnichannel retailing is relatively flawless up until the customer’s order gets to the store. That’s where many customers are frustrated with the buy online ship to store process.

In this video taken at Shop….


In Must Reads, Omnichannel


February 14, 2015

Redefining Omnichannel: Put the Consumer at the Center

Just a few short years ago, some retail pundit came up with the phrase “omnichannel retailer,” and it took the industry by storm. Everyone started talking about omnichannel, and the vendor community jumped right on board. It was almost impossible …


In Blog, Omnichannel


October 12, 2015

Kohl’s Adds Same-Day Delivery in 6 New Markets with Deliv

Kohl’s has partnered with crowdsourced last-mile delivery company Deliv to add 6 new markets in which it provides same-day delivery, bringing the total to 9.

Deliv currently handles Kohl’s same-day service in San Francisco, the greater Bay Area and Chicago. The service …


In Fulfillment, fulfillment

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon,, Amazon, Radio Shack

February 12, 2015

Don’t Count Out Big Retail as Focus and Investments in Omnichannel Rise

Amazon opened its first brick-and-mortar campus store at Purdue University last week. It is also reportedly in talks with retailers like Radio Shack to give it a more omnichannel presence. One online publication declared this move would be “another nail …


In Blog, customer experience


February 11, 2015

Managing Inventory in an Omnichannel World

Providing real-time inventory visibility for your consumers across all the channels is no easy task. Today, consumers expect to purchase an item and arrange shipment or pickup no matter where the product is coming from.
In this executive summary from …


In executive summary, inventory management


October 6, 2015

Office Depot Inc. Announces Major Redesign of Mobile App

Office Depot, Inc.  and parent company of Office Depot and OfficeMax, today announced a major redesign of its mobile app for iPhone and Android smartphones, with new features that focus on convenience and personalization while providing a better omnichannel shopping …


In Ecommerce, Mobile

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

February 5, 2015

Returns Processing is a Vital Part of a Successful Omnichannel Strategy

Much has been written about omnichannel strategy from the perspective of driving engagement and conversions. However returns processing is one aspect of the shopping journey that is an extremely important part of the customer experience yet is often glossed over.


In Blog, customer experience

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