the-week-that-was-300

June 26, 2015




Week in Review: Confederate Flags Pulled After Sales Spikes

The Confederate flag was in the news this week… a lot…

The controversy surrounding the Confederate flag spilled to ecommerce sites and shopping carts, as retailers scrambled to stop sales of the Confederate flag this week.

The bans have come …

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In Ecommerce, Executive

B2B ecommerce, B2B marketing, B2C ecommerce, B2C marketing, ecommerce, ecommerce website, personalization, website personalization, product personalization

June 26, 2015




Practical and Sexy: Giving B2B Ecommerce Sites Just Enough B2C Zing

The typical B2B buyer is not difficult to understand. They need to make quick and accurate purchases that are cost effective. The B2B supplier’s job is to make this happen in as easy and self-serve a manner …

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In Blog, customer experience

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

June 25, 2015




China’s New Ecommerce Guidelines a Focus at Growing Global 2015

China’s recent move to boost its cross-border ecommerce capabilities will be one focus in this year’s Growing Global conference, taking place July 21-22 in Hollywood.

“U.S.-based ecommerce merchants need to be aware of changing policies and …

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In cross-border, Ecommerce

OmniNaughtyAndNice_Final

November 20, 2014




Tackling Omnichannel this Holiday Season

Omnichannel continues to be the buzzword on the lips of marketers this holiday season.  Consumers are expecting a seamless experience across multiple devices, according to this infographic by Quick Pivot.

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In Ecommerce, Holiday 2014

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

November 18, 2014




Omnichannel Choreography Delivers the Perfect Customer Experience

In the early days of ecommerce, retailers had to learn a two-step dance that didn’t require a whole lot of coordination. After receiving an order online, the merchant had to pack a box at a distribution center and ship …

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In Blog, Fulfillment

360-degree-customer-view-puzzle

June 22, 2015




The 7 Tenets of Personalization 3.0

For over a decade, marketers have been promised the power of digital personalization to enable more relevant and effective customer experiences, individualized communications and offers, and higher conversion rates and average order values.

And marketers are paying attention. Forrester Research …

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In Blog, Ecommerce

consumer data, consumer data privacy, consumer data protection, data privacy, Federal Trade Commission, FTC, General Wireless, RadioShack, RadioShack bankruptcy, personally identifiable information, PII

November 17, 2014




Big Data a Big Omnichannel Driver

Big data provides retailers in today’s omnichannel world an inside look at how they can improve both their websites and in-store experiences for customers. But which data will be able to help the business? Which piece will generate a …

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In Data & Analytics, executive summary

the-week-that-was-300

June 20, 2015




Week in Review: Amazon Wants You to Deliver

Amazon is trying to make delivery even faster by turning the U.S. into a Nation of Couriers… Who needs drones when you can have an Uber-like delivery experience? You think that’s crazy? Just remember the Roadie and Waffle House …

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In Ecommerce, Executive

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

November 13, 2014




Macy’s Sees Omnichannel, Same-Day Delivery as Competitive Advantage

In its third quarter earnings call this week, Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.

“I think …

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In Fulfillment, inventory management

distribution center, ecommerce fulfillment, fulfillment center, operations and fulfillment, vendor scorecard, warehouse/distribution center

June 19, 2015




Using Vendor Scorecards to Rate Merchandise Suppliers

How do you evaluate the vendors who supply your merchandise?

If you ask someone in merchandising, operations or accounting about vendor performance, chances are each will give you widely different answers. The merchandiser will consider the sales and margin and …

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In Blog, fulfillment

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