August 18, 2015

Why Retailers Should Embrace Channels and Complexity

When examining the current state of the retail industry, omnichannel experts boldly assert that “channels are dead” and “consumers are in control,” while retailers confidently claim that they’re providing “seamless shopping experiences.” But a report released by the American …


In Blog, Omnichannel


August 18, 2015

5 Trends that Will Make or Break This Holiday Season

With the sun shining and current heat wave, it’s hard to believe it, but it’s time to start planning for the winter holidays.

Retailers are beginning to lay out their strategies for a successful holiday season, overflowing with …


In Blog, Omnichannel


August 18, 2015

Cross-Channel Customer Experience

The shopping landscape continues to change drastically. Today, consumers – your customers and prospects – are shopping in an environment full of ecommerce sites on mobile devices; they are being influenced through social media posts and enticed through tons of competitive email …


In executive summary, Omnichannel


December 30, 2014

Why Omnichannel is a Major Retail Theme for 2015

Incoming Hudson’s Bay Co. CEO Jerry Storch made an appearance Dec. 29 on CNBC’s Halftime Report and said he thinks high-end, value and omnichannel, are the major themes in the retail industry for 2015.

But if the economy stays on its current …


In Omnichannel, Videos


August 15, 2015

Week in Review: Is an Exclusive Tmall Deal a Good Move for Macy’s?

Macy’s is heading East… to China. The department store retailer has formed a joint venture with Fung Retailing Limited and will have its own online store on Alibaba’s Tmall Global platform.

The joint venture, which is 65% owned by Macy’s …


In Ecommerce, Global


December 24, 2014

Consumers Planned an Omnichannel Holiday Season

The holiday shopping season is peaking: shoppers are spending and leveraging omnichannel to fit their own specialized needs. Retailers know omnichannel is essential to their success during the holidays, but do they really understand consumer shopping behavior in real-time? That’…


In Holiday 2014, Infographics

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

August 12, 2015

Macy’s 2Q Sales Are Down 2.6%, But Terry Lundgren is Optimistic

Macy’s second quarter sales decreased 2.6%, but chairman and CEO Terry Lundgren was optimistic in a press release the company issued on Wednesday morning, even though he added that sales for the fiscal year will probably be down 1%.

“We expect an …


In News, Omnichannel


August 12, 2015

B2B Ecommerce Can’t Completely Copy its B2C Counterparts

[caption id="attachment_70392" align="alignright" width="140"] Steven Baruch, MSC Industrial Supply[/caption]

The more B2B ecommerce changes, the more it stays the same

Yes, there are more bells and whistles than ever in B2B ecommerce, but there’s not …


In B2B, B2B

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

December 17, 2014

Breathing Life Back into Your Omnichannel Strategy

If you’ve ever tried to park at the mall come holiday time, you know that despite the soaring popularity of ecommerce, many people still opt to visit stores in person. Both brick-and-mortar and online retail experiences have their advantages, …


In Blog, Omnichannel

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

December 12, 2014

3 Barriers to Omnichannel Success

With the advancement of technology and the change in consumer shopping habits, the current wave in retail is riding swiftly towards omnichannel. This has caused a disruption in the retail industry, much like earlier introductions of the modern department store …


In Blog, Ecommerce

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