Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

August 5, 2015




Why Retailers are Slow to Go Omnichannel

While at IRCE 2015, I sat down with MarketLive founder and CEO Ken Burke to talk, basically, about the state of the ecommerce industry… and I steered away from the prepared list of questions to get his thoughts on omnichannel.

First, …

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In Blog, customer experience

staples_fb_messenger_2_300

April 15, 2016




Why the New Facebook Messenger Bot will Lead a Customer Experience Revolution

[caption id="attachment_83009" align="alignright" width="142"] Staples is an early adopter of the new Facebook Messenger chatbot. (Click to enlarge)[/caption]

Mark Zuckerberg launched Facebook Messenger’s chatbot revolution Monday at the Facebook F8 conference with the launch of bots for …

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In customer experience, Ecommerce

ecommerce fulfillment, ecommerce operations, order management system

July 27, 2015




Understanding the 8 Stages of the Omnichannel Order Lifecycle

In a complex, omnichannel environment, retailers must address new questions such as what kind of investment in omnichannel makes sense, and how it will impact the bottom line. To determine the optimal approach and pinpoint opportunities for accelerated growth, savings …

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In Automation, Blog

OperationsSummit_tagline_OL

April 12, 2016




Operations Summit, Growing Global Deliver Relevant, Actionable Content

Everything you could possibly want to know about operations fundamentals, global ecommerce, shipping and distribution strategies, omnichannel and contact center/customer care – and then some – is being covered at 50+ information-packed workshops, keynotes and breakout sessions during Operations Summit and Growing …

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In Automation, customer experience

batteries-plus-bulbs-300

July 15, 2015




Batteries Plus Bulbs Strengthens Omnichannel Capabilities with New Dynamic Ecommerce Platform

HARTLAND, Wis.–(BUSINESS WIRE)–Batteries Plus Bulbs, the nation’s largest and fastest-growing battery, light bulb and smartphone/tablet repair franchise, today unveiled its new website that aims to tie its online presence more tightly to its nationwide network …

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In customer experience, inventory management

Michael C Fina

April 4, 2016




Michael C. Fina Transforming Into Online-Only Retailer

NEW YORK (April 4, 2016) – Today Michael C. Fina, the world renowned luxury tableware, engagement jewelry and wedding registry resource, announced the next chapter in its more than 80-year legacy, transforming into an online-only retailer.

Starting April 16, the selection of high-quality jewelry, …

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In Ecommerce, News

Locus Robotics

April 4, 2016




Locus Robotics Looks to Fill Market Gap Left by Kiva

[caption id="attachment_82642" align="alignright" width="300"] A Locus Robotics unit in action (contributed photo)[/caption]

Andover, MA-based Locus Robotics, a company spun out of third-party logistics provider Quiet Logistics, has begun production and implementation of a DC-based order fulfillment robot …

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In Automation, Fulfillment

Operations Summit 2016

April 4, 2016




Operations Summit Will Help With Your Systems, Fulfillment Strategies

I go to lots of conferences, but for me, the Operations Summit is the most helpful to our clients and our consulting practice at F. Curtis Barry & Company. Why? It is dedicated exclusively to improving direct-to-customer and omnichannel operations, presenting …

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In Blog, Fulfillment

irce-logo-300

July 10, 2015




Mobile, Omnichannel, and Personalization Take Center Stage

Another IRCE has come and gone, and attendees left thinking we’re much closer to a true omnichannel shopping experience than at this time last year.
It was impressive to see how quickly merchants at IRCE 2015 are accepting the fact …

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In executive summary, IRCE 2015

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