back orders, Operations and Fulfillment, retail, omnichannel, ecommerce orders, ecommerce

May 20, 2015




The High Cost of Back Orders

How are backorders affecting your profitability?
From our consulting work with clients to improve their merchandise planning, forecasting and management processes and systems, we’ve seen a range of costs over 15 years to be between $7 and $12 for each unit that …

More...

In Blog, Customer Service

May 18, 2015




NetSuite To Showcase The Power Of A Seamless Customer Experience At IRCE 2015

SAN MATEO, Calif., May 18, 2015 /PRNewswire/ – NetSuite Inc. (NYSE: N), the industry’s leading provider of cloud-based financials /ERP and omnichannel commerce software suites, today announced its participation at the annual Internet Retailer Conference and Exhibition (IRCE), taking place June 2-5 …

More...

In IRCE 2015

horizontal mobile holiday

October 11, 2014




4 Ways to Enhance Your Omnichannel Holiday Strategy

During last year’s holiday season, retailers worked hard to create an omnichannel shopping experience. Retailers brought the online, in-store and mobile initiatives together to provide a seamless experience. And though not quite perfect (yet), this allowed shoppers to buy …

More...

In Blog, Must Reads

Bloomingdale’s, Macy’s, omnichannel, omnichannel retail, omnichannel strategy, retail

May 14, 2015




Macy’s Says Several Adverse Factors Caused Q1 Sales Dip

Fewer sales from international tourists due to the strong dollar, growing pains in omnichannel, bad winter weather, the West coast port strike and lower-than-expected general merchandise, apparel and furniture sales all acted as a drag on Macy’s sales and …

More...

In News, Omnichannel

global-shipping-300

October 9, 2014




Going Global in an Omnichannel World

A big trend today in retail is the convergence of retailers expanding their business globally while being an omnichannel retailer.

During a meeting at Shop.org, Borderfree chief strategy officer Kris Green told Multichannel Merchant that retailers need to make …

More...

In Ecommerce, Global

BCBGMAXAZRIA, BCBG, BCBG Max Azria, Operations Summit 2015, Innotrac, SmartHub, shipping and delivery, Operations and Fulfillment, customer experience, Excellent in Customer Experience Awards

May 11, 2015




BCBG Max Azria Group on Fulfillment Excellence

Alex Golshan, vice president of omnichannel and global ecommerce for BCBG Max Azria Group, talks with Multichannel Merchant Senior Editor Mike O’Brien on how the company excels at delivering a high-touch fulfillment experience that is in line with a …

More...

In customer experience, Operations & Fulfillment

Amazon, Operations Summit 2015, FedEx, FedEx Services, Shepler's Western Store, S&S Worldwide, iHerb, same-day delivery, next-day delivery, Operations and Fulfillment, shipping and delivery, Warehouse/Distribution Center, distribution center, fulfillment center

May 7, 2015




Merchants Address Fast Delivery Demands

While so much attention is being paid to same-day and next-day delivery, members of a merchant panel at the recent Operations Summit in Louisville, KY said while they do all they can to decrease time-to-customer, instant (fulfillment) gratification isn’t …

More...

In customer experience, Fulfillment

Alibaba, alibaba group, Tmall, Taobao, online marketplace, google, Walmart, Walmart.com, Jack Ma, supply chain, omnichannel, omnichannel fulfillment

May 7, 2015




Alibaba Group Replaces CEO

Daniel Zhang, currently Chief Operating Officer of Alibaba Group, will become CEO of Alibaba Group, effective May 10. Zhang will replace Jonathan Lu, who will remain on Alibaba Group’s board of directors as Vice Chairman.

Zhang has been with Alibaba Group …

More...

In Global, News

omnichannel-strategy-300

September 30, 2014




What Omnichannel Shoppers Mean for Retailers and Customer Loyalty

If you were to ask a retailer what the most important tool of their customer loyalty efforts was 5 years ago, I bet the majority of them would say traditional loyalty and rewards programs. You know, the old “buy 10 get one …

More...

In Engagement, Must Reads

operations and fulfillment, warehouse, distribution center, fulfillment center, Volvo, JM Smucker, Rite Aid, Dollar Tree, Bon-Ton, FedEx Ground, Ferguson Enterprises, United Furniture Industries, RadioShack, RadioShack bankruptcy, Bon-Ton Stores

May 4, 2015




O+F Advisor Distribution Center Roundup, May 4, 2015

Here is a listing of recently announced expansions, additions and closures in retail distribution and fulfillment centers:

Outdoor retailer REI plans to open a third distribution center in Goodyear, AZ, which will service 40 of the company’s 140 U.S. stores …

More...

In Fulfillment, News

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5
  6. 6
  7. 7
  8. 8
  9. 9
  10. 10
  11. ...
  12. 37