gap-inc-300

April 19, 2014




Gap Inc. Discusses Omnichannel and Global Strategies

During its annual investor meeting, Gap Inc. highlighted its use of technology, innovation and scale as competitive advantages as it makes progress toward bridging the growing digital world with its physical stores to create omnichannel shopping experiences for its customers.

“…

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In Global, Must Reads

MCM-OUTLOOK-2014-logo-print-300-200

April 16, 2014




The Contact Center Is Your Customer Service Gateway

Quite possibly, your contact center is your company’s unsung hero.

How are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey, which was fielded from Feb. 10 to March 10 …

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In Contact Center, MCM Outlook 2014

operations-summit-2014-300

April 14, 2014




Operations Executives Cope With Growing Complexity

As they get ready for Multichannel Merchant’s 2014 Operations Summit, taking place at the J.W. Marriott in Indianapolis April 22-24, one thing merchants and vendors agree upon is that direct-to-customer operations have become more complex, and important, than ever …

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In Operations Summit 2014

operations-summit-2014-300

April 14, 2014




What You Have Told Us – The State of Operations 2014

What is Amazon’s effect on direct-to customer merchants? Will shippers and carriers be on the same page in holiday 2014? What metrics matter in the contact center? What omnichannel paths are merchants taking to keep up with the always-connected customer?

These …

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In MCM Outlook 2014, Operations Summit 2014

April 14, 2014




“It’s Hard” Sums Up the Role of Operations

“It’s Hard” was a song by “The Who,” and many of us are singing that tune when it comes to the complexities of operations in our present day omnichannel global ecommerce industry.

While business is growing, meeting the growing …

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In Operations Summit 2014

operations-summit-2014-300

April 14, 2014




Meet Our New Exhibitors at Operations Summit!

Operations Summit is less than a week away and all of us here at Multichannel Merchant couldn’t be more excited about this!  This year we welcome several new exhibitors ranging in a variety of categories relating to warehousing, shipping …

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In Operations Summit 2014

international-icons-300

April 10, 2014




Core Elements Flattening the Global Ecommerce World

Click the above image to read Baynote’s “World of Ecommerce” infographic, which provides even more data insights on the ecommerce powerhouses both here and abroad.[/caption]

Alibaba’s plan to hold its IPO stateside signifies that ecommerce knows no boundaries. …

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In Ecommerce, Global

vacant-staples-door-bridgeport-300

April 7, 2014




Should Rightsizing Be Retail’s Next Big Step?

Are retail stores destined to be a relic?

The media has been overrun lately with news that Staples, RadioShack, JC Penney, Abercrombie & Fitch and other iconic retailers have plans to shutter thousands of U.S. stores and lay off employees …

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In Must Reads, Omnichannel

LIDS_Sports_Group

April 6, 2014




LIDS Sports Group Adds Omnichannel Fulfillment

Swisslog Chosen by Hat World to Install State-of-the-Art Omni-Channel Order Fulfillment and Storage System (via PR Newswire)
Global provider of integrated logistics solutions deploys Click&Pick® Goods-to-Person system to support continued sales growth and ensure fast and accurate order fulfillment …

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In Omnichannel, Operations & Fulfillment

neiman-marcus-group-300

April 2, 2014




Neiman Marcus Merging Stores and Online

Neiman Marcus Group, Inc. announced it is merging the merchandising and planning organization for Neiman Marcus Stores and Neiman Marcus Online into a single team to reflect the omnichannel direction of the brand. These changes will go into effect on …

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In Executive, General & Administration

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