June 28, 2016

Amazon Dash Adds 50 New Buttons, Expands Categories

Amazon announced another expansion of its Amazon Dash Button program, adding more than 50 new brands and increasing the total to more than 150. With the program, Amazon is bringing a growing assortment of popular consumer packaged goods sold at its marketplace …


In customer experience, Ecommerce

Omnichannel, omnichannel operations, omnichannel retail, retail inventory management, inventory management, reverse logistics, buy online pickup in store

October 5, 2015

Inventory Systems, Availability Key to Serving Omnichannel Shoppers

For national retail chains that are growing ecommerce as omnichannel businesses, there are three elephants in the room. The first is of course the behemoth of Amazon, with its far-reaching tentacles and effects on customer shopping behavior. Next is the …


In Blog, Fulfillment

June 24, 2016

How Your Ecommerce Operations Have Benefited from the Amazon Effect

Since Amazon was founded in 1994, they have revolutionized the way people purchase products. Consumers have moved from having to go to traditional retail stores to now having the power to purchase anything and everything right from their mobile device. Not …


In Blog, Ecommerce


September 28, 2015

Omnichannel vs Multichannel: Are they so different?

I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.

The first aspect people often mention is their scope. …


In Blog, Omnichannel

holiday shopping, peak holiday season, holiday shipping, holiday shipping peak, ecommerce orders

September 28, 2015

Wishing You A Very Happy Omnichannel Holiday

The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season.


In Blog, Must Reads

Jeff Gennette

June 23, 2016

Jeff Gennette Will Replace Terry Lundgren as Macy’s Inc.’s CEO

[caption id="attachment_86239" align="alignright" width="150"] Jeff Gennette[/caption]

CINCINNATI–(BUSINESS WIRE)–Jun. 23, 2016– Macy’s, Inc. (NYSE:M) today announced that Terry J. Lundgren, the company’s CEO since 2003 and Chairman since 2004, will transition the position of CEO to …


In Executive, Leadership Team

FedEx, FedEx Ground, FedEx Express, UPS, UPS ground, Shipping/Delivery, shipping, parcel, parcel shipping, parcel carriers, logistics, Ninth Circuit Court of Appeals

June 23, 2016

Ecommerce Investments Pay Off for FedEx in Fiscal 2016

Amidst reporting on its fourth quarter and fiscal 2016, FedEx executives discussed the growth and importance of its ecommerce business, reflected by the company’s recent spate of acquisitions and investments in its ground division as well as its financial results.



In News, Operations & Fulfillment, shipstation, Shipping/Delivery, postage, USPS, FedEx, UPS, DHL, ecommerce, global ecommerce, Amazon, ebay, shopify, BigCommerce

June 23, 2016 to Acquire Ecommerce Software Company ShippingEasy

EL SEGUNDO, CA – (Marketwired) —® (NASDAQ: STMP) announced it has entered into a definitive agreement to acquire ShippingEasy, Inc., an Austin, Texas based company that offers web-based multi-carrier shipping software that allows online retailers and e-commerce merchants …


In News, Operations & Fulfillment


September 24, 2015

Kohl’s Amps Up Digital for a Faster Omnichannel Experience

Kohl’s  announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. Whether shopping in-store at Kohl’s stores nationwide, online at or at home or on the go on mobile devices, Kohl’…


In customer experience, Customer Service


June 21, 2016

How Comfortable Club Makes its Underwear Visible to Shoppers

As Kickstarter-funded premium underwear provider Comfortable Club starting expanding its sales channels to include Amazon as a marketplace seller as well as using its Fulfillment by Amazon service, inventory management and visibility across channels started to become a serious issue.



In inventory management, Must Reads

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