Enterprise Resource Planning, ERP, order management, order management system, operations and fulfillment, retail operations

April 7, 2016




Meeting Direct-to-Customer Order Fulfillment Demands

The consumer appetite for next-day and same-day order fulfillment can stretch DCs to their limits. DCs with processes and procedures in place to drive efficiency for wave-based batch picking throughput must address new challenges presented by direct-to-consumer (DTC) and ecommerce …

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In Blog, Fulfillment

subscription box

April 7, 2016




How to Box Your Brand with a Subscription Service

Visits to leading subscription box sites like Birchbox, Blue Apron and Loot are up nearly 3,000% during the last three years, according to Hitwise data. For consumers who came of age in the digital era, subscriptions models are typically for electronic …

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In Blog, Fulfillment

newegg

April 6, 2016




Newegg Teams with Facebook Messenger to Enhance Ecommerce Customer Support

Newegg, a tech-focused e-retailer in North America announced it will begin using Facebook Messenger to provide customer support. Newegg is among the first companies to pilot Messenger for Business within their organizations.

Newegg currently offers a breadth of support options …

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In Contact Center, customer experience

ZGallerie

May 14, 2015




Z Gallerie Creates Social Buzz with Its Catalog

Home furnisher Z Gallerie found an innovative way to marry its catalog with user-generated content on social media, according to a case study.

Z Gallerie worked with Curalate to design, track and measure a tightly integrated user-generated content campaign that …

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In Catalog, Ecommerce

April Fools

April 1, 2016




Week in Review: It’s April, Fools!

Trader Joe’s is closing all its stores, and the sky is falling. April Fools’ Day came one day early for fans (like me) of the specialty grocer. But the joke was on Yahoo News, which posted the faux Trader Joe’s …

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In News, PR Newswire

ecommerce fulfillment, shipping data, distribution data, Warehouse/Distribution Center, ecommerce shipping, direct-to-customer fulfillment

March 30, 2016




Is Your Customer Offered a Swipe Right Or Left?

Online dating is big business. It’s now one of the main ways that singles meet, thanks to its accessibility, scale, reach and published success rates. According to Michael Rosenfeld, a sociologist at Stanford who studies online dating, roughly one …

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In Blog, Data & Analytics

woman-technology-shopping-cart-300

March 30, 2016




5 Ways Brands Can Help Their Independent Retailers Connect with New, Local Consumers

Local retailers are the job creation engine and backbone of the American economy. Consider that today, America’s 28 million small businesses account for 54% of all U.S. sales, while retail supports one in four American jobs. Increasingly, Americans are choosing …

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In Blog, Ecommerce

TheWashingtonPost--FedEx-Global-Operations-Center

March 30, 2016




3 Important Factors for Understanding Where Your International Shoppers Are

Traveling internationally to a country with an unfamiliar culture can be challenging, even for the most experienced global traveler. Whether you are asking for directions, hailing a taxi or even ordering a cup of coffee, what seems like simple interactions …

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In cross-border, Global

customer-satisfaction-300

March 30, 2016




3 Ways Brands Struggle with Personalization

Modern consumers have high expectations of the brands with which they do business. Given the impact of social media, user-generated content, mobility and an increasingly competitive online marketplace, it’s really not surprising. On the one hand, consumers are constantly …

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In Blog, Ecommerce

Branding, ecommerce branding, ecommerce, Patagonia, brand audit

March 30, 2016




The Importance of Brand Ambassadors in the Digital Age

For decades, commerce was uniform. People shopped in stores and marketplaces. Sure, catalogue shopping had a loyal following, but it was dwarfed by the number of people electing to shop in stores. The in-store shopping experience was social in the …

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In Blog, Engagement

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