website-ecommerce-site-down

November 27, 2015




Down Goes Neiman Marcus… Down Goes Neiman Marcus…

And we have our first Black Friday ecommerce casualty. Neiman Marcus has been down since 8 a.m. EST.

According to Catchpoint Systems, the Neiman Marcus website has been mostly unavailable. It has only been up intermittently, or showing an error …

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In Ecommerce, News

generation-z

November 24, 2015




5 Ways Retailers Can Reach Gen Z

Millennials, Millennials, Millennials – retailers have been bombarded with information about the large, attention-grabbing generation of shoppers. But, an even bigger generational behemoth is hot on those Millennials’ heels – and they’re doing things differently than any other generation before. Gen …

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In Blog, Marketing

cyber-weekend

November 23, 2015




3 Last-Minute Tips to Optimize for Black Friday and Cyber Monday

The 2015 holiday e-commerce season is upon us, and for some leading retailers, it has already arrived: Amazon began offering Black Friday sales last Friday, November 20, a full week prior!

By now, most retailers have finalized their e-commerce site code for …

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In Blog, Ecommerce

Millennials-300

November 18, 2015




How Retailers Need to Adapt to Millennial Shoppers

Millennials are driving a new era of demand for digital performance excellence.  Eighty-one percent of millennial-age smartphone and/or tablet owners across all countries say they will abandon transactions and shop elsewhere if a mobile site or app is is …

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In customer experience, Ecommerce

5-300

November 16, 2015




5 Tips for Ecommerce Success this Holiday Season

The big holidays are just around the corner for us. It’s that time of year that those who work in online retail and ecommerce management both love and hate in equal measure, but when you get it right, it’…

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In Blog, Ecommerce

the-week-that-was-300

November 13, 2015




Week in Review: Holiday Faux Pas Aplenty

They say good things come in threes… and sometimes bad things as well. How about in fours?

This past week, there have been four separate instances of retail brands who ran into social media blowback as a result of some …

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In News, PR Newswire

CustomerServiceChannels-300

November 12, 2015




Best Practices to Boost Your Customer Service Across Channels

In today’s retail economy, customers have high expectations.  Excellent customer service starts with offering a speedy and seamless experience across your support channels.
This infographic by TalkDesk will show you best practices for boosting your customer service on your phone …

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In customer experience, Customer Service

JDLogo-300

November 12, 2015




JD.com Announces Singles Day Orders Up 130%, Driven by Record Mobile Transactions

JD.com announced record-breaking one-day results from its November 11 Singles Day sale. JD.com said its orders increased by 130%, and gross merchandise volume rose more than 140%.

With promotions across all categories beginning at midnight for the annual 24-hour event, JD….

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In Global, News

11-11-singles-day-300-200

November 12, 2015




What We’ve Learned from Singles Day 2015

Rumors of a weak Chinese economy may have been greatly exaggerated: Singles Day 2015 came in like a lion, and went out like a lion.

Alibaba announced that USD $14.3 billion of gross merchandise volume was settled through Alipay on Alibaba’s retail …

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In cross-border, Global

singles-day-2015-alibaba-tmall-alipay

November 11, 2015




The Big Fat Singles Day 2015 Pseudo Live Blog

EDITOR’S NOTE: Singles Day 2015 is here, and I was not awake around the clock… so while this is a running blog about Singles Day 2015, and is somewhat in chronological order, I can only say I am pseudo-live blogging the 11.11 Global …

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