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January 8, 2014




7 Tips for Messaging a Delay in Shipping

Much of the U.S. is in the midst of a polar vortex, which is causing significant delays in air travel. The extreme temperatures are resulting in ecommerce shipments to be delayed due to freezing aircraft and treacherous road conditions.

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In Contact Center, Ecommerce

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January 7, 2014




Polar Vortex Grounds Carriers

Consumers who are waiting for cold-weather gear they ordered online to stay warm during the polar vortex may not get these products shipped to them right away because of, well, the polar vortex. The deep freeze from the North Pole …

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In News, Operations & Fulfillment

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January 1, 2014




10 Things Your Ecommerce Site Must Do In 2014

Staying one step ahead of your competitors with a fresh, innovative, and engaging Ecommerce presence is not just an annual project—it’s a daily challenge. As the year comes to an end and a new one begins, retailers need take …

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In Ecommerce, Marketing

January 2, 2014




Monsoon Commerce Acquires CompassIM Warehouse Management System

Monsoon Commerce Acquires CompassIM Warehouse Management System (via PR Newswire)
The leading provider of eCommerce solutions for small and mid-sized merchants will offer multi-channel retailers an end-to-end platform for managing, optimizing, and automating essential warehouse practices with acquisition. Monsoon Commerce …

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In Ecommerce, News

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January 1, 2014




Multichannel Merchant’s Best of 2013

2013 has come and gone…

And maybe it even dragged on… and on… and on.

I guess it all depends on your perspective.  Think about it – does twerking seem so last-year? How about that 0-6 start by the New York Giants? …

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In Blog, Must Reads

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December 31, 2013




FedEx Failed For Yankee Candle

[caption id="attachment_39887" align="alignright" width="150"] Yankee Candle Company President Direct and CMO Brad Wolansky[/caption]

On Dec. 26, FedEx posted a statement on its website to say it “experienced no major service disruptions in the week before Christmas despite heavy …

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In Ecommerce, Holiday 2013

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December 30, 2013




Bare Necessities Blindsided by UPS Issues

[caption id="attachment_39845" align="alignleft" width="143"] Bare Necessities COO Bill Richardson[/caption]

Intimate apparel merchant Bare Necessities rolled the dice with UPS as it does every holiday season.

Bare Necessities was so confident in its relationship with UPS that it …

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In Contact Center, Ecommerce

Men's Wearhouse and Jos. A. Bank logos

December 23, 2013




Jos. A. Bank Rejects Men’s Wearhouse Acquisition Bid

In a constant game of back-and-forth, Jos. A. Bank has rejected the acquisition proposal from Men’s Wearhouse, citing the billion dollar proposal was “significantly undervalued,” according to a statement released by Jos. A. Bank.

The acquisition game between these …

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In Executive, M&A and Financial

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December 23, 2013




These Merchants Have the Best Return Policies

Gift givers have the best of intentions (usually) when picking out Christmas gifts for the holidays. No matter how much thought goes into a gift, however, sometimes shoppers miss the target — which is why something as dry as a store’…

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In Must Reads, Omnichannel

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December 16, 2013




Amazon to Launch Pantry in 2014

Amazon is working to expand its consumer packaged goods market and take on warehouse club stores like Costco and Walmart’s Sam’s Club with its new business  the Pantry, according to a report by USA Today.

The Pantry is …

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In Amazon, Ecommerce

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