MCM Week in Review 12/7/18

| Chris Intili

Multichannel Merchant The News, Commentary & Events that Shaped Commerce This Week week of 12/7/2018 Black Friday Surpasses Cyber Monday in Global Ecommerce Black Friday global ecommerce sales growth surpassed … Continue Reading →

5 Things Smaller Retailers Can Learn from Sephora and Ulta Beauty

| Jasmine Glasheen

If you’re just trying to break into the retail business, or looking to expand your reach, there are a few tips you can take from beauty industry giants, Ulta Beauty and Sephora. Here are ways SMBs can replicate the initiatives that make Ulta’s and Sephora’s businesses so successful.

Three Tips to Prevent Porch Piracy Over the Holidays

| Maria Haggerty

With the holidays upon us, porch piracy is on the rise as opportunistic thieves pilfer deliveries. Ecommerce brands are often left with two choices: Replace the stolen items free of charge or risk losing customers and future revenue. By taking preemptive measures however, you can reduce theft and improve the bottom line.

Amazon 4-Star and What It Could Signal for Amazon’s Future Retail Business

| Greg Zakowicz

On a recent trip to New York, I took the lovely ten-minute stroll from my hotel to Amazon’s newly opened SoHo neighborhood retail store, Amazon 4-star. Let me take a moment to call out some of my own observations and what they could be signaling for the future for Amazon’s brick-and-mortar retail business.

The Omnichannel Retailer’s Holiday Readiness Essentials

| Nikki Baird

Consumer behavior has evolved to the point where most retailers know that if they wait until Black Friday to start customer outreach around holiday spending, they will have already missed the boat. For retailers, holiday preparedness means ensuring their omnichannel strategies are ready and waiting to meet customer expectations earlier. Here are some omnichannel strategies retailers can use.

Brick-and-Mortar Retail Makeover Elevates the Experience

| Frank Poore

To find an optimal balance between online and in-store shopping, forward-thinking retailers are reevaluating the concept of brick-and-mortar and reinventing the customer experience. This has led to a broader view of how to get the most value from physical spaces. Learn about the latest ways physical and digital are converging.