March 13, 2012

Six Tips to Upsell in the Contact Center

Upselling is an essential element of retail marketing, and contact centers are ideally suited to do it effectively and efficiently. Contact Centers should be every retailer’s conduit to upselling for greater profitability.
Here’s how our company, educational toy …


In Contact Center, Global

October 18, 2013

Using Data and Behaviors to Engage throughout the Customer Lifecycle

To optimize customer and prospect experiences, today’s marketers must effectively leverage the massive amount of data at their fingertips. On the prospect side, there should be a strong emphasis on data collection and urgency of initial …


In Webinars


October 18, 2013

Urcelay Promoted to CEO at Toys R Us

Toys R Us has taken the Interim tag off Antonio Urcelay and named him CEO on Oct. 16. The merchant also announced that former ServiceMaster and Walmart executive Hank Mullany has been named president, Toys R Us, U.S., effective Nov. 5.


In Ecommerce, Global


October 17, 2013

Best Add to Cart Button Features

The add-to-cart button is probably the most important thing on a shopping site – so how do you get shoppers to drop products into their cart? Volusion took a look at the add-to-cart buttons of the top 50 ecommerce sites (i.e. …


In Ecommerce, Infographics

April 19, 2011

New Study Finds Half of Americans Are Shopping With Mobile Devices

CHICAGO, April 18, 2011 /PRNewswire/ — According to a new study released today by Arc Worldwide, Leo Burnett’s marketing services arm, 50 percent of Americans use a mobile device to navigate their fast-paced, sporadic shopping journey. Whether it’s comparing prices of TVs, ordering …


In Mobile Commerce

September 10, 2009

August Sales Roundup

Recession-weary retailers were dogged by the dog days of August, judging by the months financial results for the companies tracked by Multichannel Merchant.
Total August sales for apparel retailer Abercrombie & Fitch dropped 23%, to $313.9 million, compared to $405.5 million in August 2008. Direct-to-consumer …


In News


January 1, 2014

5 Digital Marketing Resolutions for 2014

With the new year and new budget assessments upon us, this is a critical time for merchants to assess and reevaluate their strengths and opportunities. Marketers may experience many stages of resolutions, but to truly reap the benefits of 2014, all …


In 2014 Predictions, Analytics


October 15, 2013

How to Ride the Coattails of an Existing Meme

Many people have heard of memes, or seen the power that they have on the Internet. A recent example includes “Miley Cyrus twerks,” featuring a still image from a recent performance from pop star Miley Cyrus that is Photoshopped into …


In Global, Marketing

April 14, 2011

Dynomighty Design Cracks QR Code With TV Ads

Before the 2010 holiday shopping season started, Dynomighty Design president/CEO Terrence Kelleman was looking for a new way to spread the work about the gift merchant’s flagship product, the Mighty Wallet.
Kelleman, who will speak about the power on online …


In Ecommerce, Mobile Commerce

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