July 28, 2007




Brookstone Bouncing Back

Second-quarter net sales for gifts and gadgets cataloger/retailer Brookstone (Nasdaq: BKST), which mails the Hard-to-Find Tools, Gardener’s Eden, and Brookstone catalogs, increased 9.4% to $99.9 million. That’s up from $91.3 million for the same period last year. For the three-month …

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In Channel Integration, Cross Channel

contact-center-male-operator-300

March 9, 2014




How Contact Centers Can Recapture Revenue Through Better Reporting

Ten years ago, no one wanted to call your customer service number. Contact centers existed out of necessity, but driving value back to the business was tedious.

Now, thanks to customer service pioneers like Zappos.com and Amazon.com, the …

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In Contact Center, Data & Analytics

November 1, 2009




Signs of Life

No one is expecting a blockbuster holiday, and that’s good — we’re not likely to get one. But the sentiment for many by the end of the summer was that we have hit the bottom of the economic meltdown. That means, …

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In Affiliate, Retail

Target, Target Canada, ecommerce, store closings, Canadian retail market, Zellers

December 19, 2013




Target Confirms Unauthorized Access to Payment Card Data in U.S. Stores

Target today confirmed it is aware of unauthorized access to payment card data that may have impacted certain guests making credit and debit card purchases in its U.S. stores.

Target said in a press release that it is working …

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In Data & Analytics, Ecommerce

December 19, 2013




mobile-transaction-300

December 17, 2013




5 Mobile Strategies to Drive Retail Sales

All kinds of merchants are doing a fantastic job on mobile. Look at the smartphone experience offered by Starbucks, for example, or the way that Lululemon goes mobile first and promotes local events that get people walking into its stores. …

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In Ecommerce, Mobile

b2b-stock-photo

March 4, 2014




Boost Your B2B Ecommerce Sales in 3 Easy Steps

B2B buying and selling online is growing fast.  As much as consumers are buying online, businesses are buying more.  In 2012 Forrester Research predicted that U.S. companies and government agencies would purchase $559 billion via the web, more than doubling …

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In B2B, Ecommerce

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December 16, 2013




Amazon to Launch Pantry in 2014

Amazon is working to expand its consumer packaged goods market and take on warehouse club stores like Costco and Walmart’s Sam’s Club with its new business  the Pantry, according to a report by USA Today.

The Pantry is …

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In Amazon, Ecommerce

December 16, 2013




Amazon Recruits RV Camper Community to Fulfill Holiday Orders

Amazon has turned to an unusual source of seasonal hires to fulfill orders this holiday season: hundreds of workers who call RV campers their homes in Kentucky, Kansas and Nevada.

According to the Associated Press, the new recruits are dubbed …

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In Blog, Holiday 2013

June 1, 2011




Traffic Driver: L.L. Bean

SILVER: Catalog Channel
L.L. Bean, Holiday Web 2010
You might think that a venerable, old-school brand like L.L. Bean would be a laggard when it comes to maximizing a relatively new channel like the web. But with its Holiday 2010 …

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In Ecommerce

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