AwardsLogo

April 28, 2015




Customer Experience Award Winners Demonstrate Retail Innovation

Multichannel Merchant held its first annual Excellence in Customer Experience Awards at Operations Summit 2015, held April 14-16 in Louisville, KY. The awards, established to recognize retailers at the cutting edge of delivery, packaging, returns, customer experience and innovation, were presented …

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In Must Reads, Operations Summit 2015

May 29, 2008




Lillian Vernon Catalog Back in the Mail

Nearly two months after the personalized gifts merchant was acquired by Current USA, the Lillian Vernon catalog is back in the mail. As part of a “soft launch,” the new owner mailed about 600,000 catalogs to the Lillian Vernon house file …

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In Catalog, Channel Integration

Growing Global 2015, ecommerce, global ecommerce, Brazilian ecommerce, AliExpress, Alibaba, ecommerce marketplaces

March 12, 2015




Avalara Adds Brazil to Global Tax Compliance Cloud Platform

Avalara, Inc., a provider of cloud-based software delivering compliance solutions related to VAT, sales tax, and other transactional taxes, announced it has acquired the tax content, determination and compliance technology for Brazil from SuitePlus, a leading information technology and consulting …

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In duties and taxes, Global

global-payment-300

April 27, 2015




Relevant Payment Methods Improve Customer Experience

Global ecommerce is forecast to continue its extraordinary growth rates, rocketing 21.0% to $1.592 trillion US in 2015, and continuing double-digit growth in 2016 and increasing 18.6% year over year to $1.888 trillion. That’s good news for everyone, but not really actionable information for merchants. …

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In executive summary, Global

November 1, 2008




Get ready to be rich: Rich media technology and techniques

Rich Internet applications (RIAs) aren’t all about fun and games. They offer an effective and market-tested way to tackle the chief ongoing challenge of retailing, online or off: satisfying the customer.
When designed and developed correctly, rich media feeds the …

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In Channel Integration, Ecommerce

September 1, 2010




Cross Channel Merchant of the Year

[Also won — SILVER: Print Channel | CHILDREN'S PRODUCTS | L.L. Bean, Back to School 2009 SILVER: Print Channel | FOOD/GIFTS, SALES OVER $20 MILLION | L.L. Bean, Christmas 2009 Gold: Print Channel | SPORTING GOODS/HOBBIES | L.L. Bean, Summer Outdoor 2009 SILVER: Web Channel | APPAREL, ...

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In News

5-300

June 21, 2013




5 Marketing Game Changers to Include in Your Strategy

How companies connect with people is changing faster than marketers are adapting. Control over our communication with the people who buy products and services has been taken over by third party platforms and service providers. Rules of engagement are no …

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In Data & Analytics, Ecommerce

TheWashingtonPost--FedEx-Global-Operations-Center

March 9, 2015




How to Create a Global Operations Strategy

Global ecommerce is on the rise, and this means the cross-border opportunity is there for U.S.-based retailers and B2B merchants. Whether or not you optimize your ecommerce site—and your operations—for the global shopper, the global …

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In Ecommerce, executive summary

June 17, 2013




4 Steps to Prevent Double Refunds

Online merchants often pay a steep price when it comes to chargebacks, which occur when a consumer disputes a charge made on their debit or credit card. Recipients of chargebacks often lose the sale, associated product, valuable time and the …

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In Contact Center, Ecommerce

May 7, 2008




Amazon.com Strikes Back on New York Tax Law

It didn’t take long for a company to challenge New York’s new law requiring online merchants to collect state sales taxes. Online behemoth Amazon.com filed a lawsuit on May 2 against the state of New York, challenging the …

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In Affiliate, Ecommerce

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