May 17, 2012




10 Ways to Reduce Shopping Cart Abandonment

On average, 75% of all possible online purchases never occur because visitors abandon their shopping carts. Numerous factors contribute to shopping cart abandonment, including high shipping rates, a desire to comparison shop, a lack of money, or the desire to look …

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In Ecommerce

December 10, 2007




Data? B-to-B Mailers Have It

When it comes to database use, you might think business-to-business marketers trail their consumer counterparts. Well, think again.
The range of database applications in B-to-B is as broad and creative as B-to-B marketing itself.
To find out more, we recently …

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In B2B, Data & Analytics

March 20, 2014




The Post About Fast Food and Fraud: MRCVegas14

[Additional blog posts from #MRCVegas14: Skiing at the Merchant Risk Council Conference | 25 Tweets from Day 1 of #MRCVegas2014 | 28 More Tweets from MRCVegas14]

I have 2 very bad habits: Leaving home without my AMEX, and unhealthy on-the-road eating. So this story is perfect …

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In Blog, Payment

Apple, Apple Pay, ecommerce, mobile payments, omnichannel, mobile wallet, Google Wallet, iOS 8.1, iOS, iPhone, iPhone 6

January 3, 2014




3 Steps to Winning the Mobile Consumer

In the weeks leading up to Christmas, retailers had been busily rolling out strategies to lure holiday shoppers. Both in-store and online brands offered extended hours, free shipping and a variety of discounts and deals.

With the entire bustle, how …

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In Ecommerce, Mobile

June 1, 2011




Traffic Driver: L.L. Bean

SILVER: Catalog Channel
L.L. Bean, Holiday Web 2010
You might think that a venerable, old-school brand like L.L. Bean would be a laggard when it comes to maximizing a relatively new channel like the web. But with its Holiday 2010 …

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In Ecommerce

June 1, 2011




Sporting Goods and Hobbies: L.L. Bean and Orvis

GOLD: Catalog Channel
L.L. Bean, Summer Outdoor 2010
How great is the merchandising in this L.L. Bean catalog? “You can outfit most adventures from this catalog without going online,” said one judge. “Of course, they also do a nice …

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In Ecommerce

FreshPairLogo-300

March 17, 2014




Fresh Pair Combats Technology Challenge with Adaptive Navigation

Translating what people may feel about a particular product from the in-store experience to online, particularly with underwear, can be a challenge.  Fresh Pair, an ecommerce undergarment retailer, found that what everyone thinks about underwear is different.

Fresh Pair is …

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In Ecommerce, Must Reads

question-300

March 17, 2014




Will Marketplaces Devour Ecommerce?

At Channel Advisor’s Catalyst 2014 event last week, Channel Advisor’s CEO Scot Wingo asked, intriguingly, “Will marketplaces eat ecommerce?”

Wingo was referring to the growing dominance of marketplaces, notably Amazon’s and eBay’s, and the fact that marketplaces …

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In Amazon, Blog

UPS, United Parcel Service, FedEx, United States Postal Service, USPS, Shipping/Delivery, shipping, holiday forecast, holiday peak 2014, 2014 holiday, retail, ecommerce

December 27, 2013




What Went Wrong and Who’s to Blame for Missed Christmas Shipments

UPS and FedEx both announced this week that delays in their delivery services would result in Christmas presents not being under their customer’s tree.

In this video, Joe Bobko, managing director of The Bobko Group, talks with Multichannel Merchant senior …

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In Amazon, Ecommerce

alibaba group, Alibaba, AliExpress, ecommerce, online marketplace, global ecommerce, Chinese ecommerce, cross-border ecommerce, online security, online security flaw, online security vulnerability, cyber security, cyber security threat

March 12, 2014




Cyber Security in the Crossroads

Cyber security and data privacy is back in the spotlight after major retailers including Target, Neiman Marcus and Michaels reported major security breaches. They are not the first merchants to have customer data compromised by a cyber-attack, nor will they …

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In executive summary, Payment/Security

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