October 25, 2012




3 Steps to Deliver Agile Commerce

The notion of multichannel retail no longer exists, according to Brian Walker, vice president and principal analyst for Forrester Research. The era of agile commerce is here.
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In Channel Integration, Cross Channel

October 25, 2012




How to Improve B2B Content Marketing

New research from the Content Marketing Institute and MarketingProfs shows that B2B marketers are spending more money and time on content marketing.
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According to the …

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In B2B

October 22, 2012




October 22, 2012




How to Determine Your Customers Want Live Chat

Live chat software is increasing in popularity. As web surfers are getting more accustomed to using the on-site chat boxes to get quick answers to their questions, more online merchant are experimenting with its adoption.
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In CRM, Ecommerce

October 21, 2012




How to Keep Control of your Brand Online

With 167 million Americans spending $226 billion online this year – much of it through websites such as Amazon, eBay or Walmart.com – you may be losing control of your brand.
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In eBay, Ecommerce

October 19, 2012




5 Tips to Prepare for Cyber Monday

Cyber Monday should be one of the best days of the year for retailers and online consumers. The deals are great for the consumers and the revenue is great for the retailers. But when you don’t prepare properly it’…

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In Ecommerce

October 16, 2012




USPS to Test Same-Day Delivery in San Francisco

Like Amazon, eBay, and Walmart, the U.S. Postal Service plans to test the waters of same-day delivery service. According to its filing with the Postal Regulatory Commission, the USPS will launch a one-year market test for same-day delivery service …

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In eBay, Operations & Fulfillment

October 4, 2012




Brands Need to Reduce Operations Friction

A brand’s customer service and warehouse operations must add to – and not detract from — the overall customer experience, according to Liz Kislik, president ofconsultancy Liz Kislik Associates. Besides market share and profitability, a brand competes for attention so people “…

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In Ecommerce, Facebook Social Media Marketing

October 4, 2012




How to Deliver Relevance on Facebook

Delivering relevance on Facebook keeps consumers following your brand, according to Ken Burke, founder and chairman of ecommerce software and solutions provider MarketLive. But what types of things can brands do to engage customers and maintain relevance on Facebook?
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In Facebook Social Media Marketing

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