June 1, 2009




Social Climbing: Niche Marketers are Finding New Customers Thanks to Social Media

Social media is hot, for both consumers and businesses. Just about everybody seems to be on Facebook, twittering and blogging, or following blogs.
Is anybody generating more sales as a result of social media activity? Not really. But several merchants …

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In Catalog, Data & Analytics

August 19, 2009




Contact Center Shared Staff Arrangements

As the peak season approaches, you need to make sure your contact center is up to staff. Our last article covered returning staff (http://multichannelmerchant.com/opsandfulfillment/advisor/0721-seasonal-staffing-alternatives-for-your-contact-center/index.html); now we’ll discuss shared staff arrangements.
Some catalog …

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In Contact Center

April 6, 2011




Give Your Customers a Raise

As a merchant, “Your job is to give your customers a raise, in terms of price and experience,” says Phil Terry, CEO of strategic customer experience consultancy Creative Good.
If you can do both, Terry told attendees during his April 5 …

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In CRM, multichannelmerchant.com/opsandfulfillment/news

April 2, 2007




Expedited-Mail Provider Offers Money-Back (Times Four) Guarantee

In light of the sizable price increases contained in the pending rate case for Standard Mail flats, the category affecting most catalogers, plans for cost-cutting options are in full swing. One way, perhaps, catalogers can reduce costs is to use …

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In CROSS CHANNEL: Package Delivery/Distribution, Operations & Fulfillment

Amazon, Amazon.com, warehouse/distribution center, distribution center, fulfillment center, retail, online retail, online marketplace

October 22, 2013




Amazon Raises Free Shipping Minimum to $35

Amazon has raised its minimum order size for free shipping to $35, effective Oct. 22.

Amazon spokesman Erik Fairleigh said in an email the the company had not changed the minimum order amount for free shipping in more than a decade. That …

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In Amazon, Marketing

stylewhile-saks-fifth-ave-300

October 22, 2013




Saks Fifth Avenue Added to Stylewhile’s Virtual Fitting Room App

Stylewhile and Saks Fifth Avenue partner to launch innovative iPad App allowing users of various sizes to fit clothing to their body type before purchase (via PR Newswire)
NEW YORK, Oct. 21, 2013 /PRNewswire/ – Stylewhile is pleased to announce its partnership …

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In Ecommerce, Mobile

ebay-shutl-300

October 22, 2013




eBay Acquires Shutl to Beef Up Same-day Delivery

eBay has acquired U.K.-based same-day delivery courier service Shutl, and will use the acquisition to boost its eBay Now to 25 markets by the end of 2014. Financial terms of the Oct. 22 deal have not been disclosed.

eBay included the …

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In eBay, Global

October 1, 2007




Lillian to get even more personal

It’s no secret that Lillian Vernon takes pride in personalization. After all, the venerable gifts and housewares cataloger was founded 56 years ago around a single product: a personalized belt purse. The company is now heavily investing in technology to make …

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In Channel Integration, Cross Channel

January 9, 2014




JCP Wins the Award for Most Obscure Holiday Sales Results Release

The Multichannel Merchant office this week consisted of slowly getting back into the work flow after a noteworthy holiday season and thawing off after a frigid polar vortex.

This week we have been scouring wire and press release sites and …

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In Blog, Holiday 2013

August 8, 2009




July Sales Roundup: Different Month, Same Poor Results

Different month, same poor financial results for the retailers tracked by Multichannel Merchant.
Total July sales for apparel retailer Abercrombie & Fitch sank 22%, to $236.0 million, compared to $302.1 million in July 2008. Direct-to-consumer sales decreased 11%, to $16.2 million. July same-store sales decreased 28%.
Neiman Marcus …

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