Jet.com, Marc Lore, Amazon, Walmart.com, ecommerce, ecommerce marketplace, Diapers.com

January 30, 2015




Jet.com Is an Ecommerce David Taking on Amazon’s Goliath

Jet.com, a disruptive startup based in Montclair, NJ, is going after Amazon by taking a new approach that allows sellers to undercut the ecommerce giant on price by using a system that finds and exploits cost inefficiencies in the …

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In Automation, customer experience

global ecommerce, Forrester Research, mobile commerce, ecommerce, Growing Global 2015, omnichannel, omnichannel retail, online marketplaces

January 29, 2015




Ready for Cross-border Ecommerce? A Checklist for Glocalization

Location, location, location – that’s the mantra of realtors everywhere to convey the number one factor in determining a property’s desirability. For cross-border online sales destinations, its glocalize, glocalize, glocalize. When it comes to international e-tailing, glocalization is …

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In Blog, Global

call center, call center management, distribution center, ecommerce, ecommerce fulfillment, inventory management, Operations and Fulfillment, retail inventory, Warehouse/Distribution Center

January 29, 2015




The 2 Cent Refund Check – What Are Operational Inefficiencies Really Costing You?

As God is my witness, this is a true story. It’s an example I challenge the reader to find in their business and eradicate.

My car insurance company issued me a $0.02 check on Jan. 6 with this explanation on the …

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In Blog, Fulfillment

holiday-data-santa-hat-300

December 8, 2014




Organizing Data: Tagging Your Way to Digital Marketing Holiday Bliss

The next couple of months present big opportunities for digital marketers as holiday shopping gets underway. This year poses even greater opportunities as Shop.org predicts an 8% to 11%  increase in November and December ecommerce sales over last year.

Making the …

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In Blog, Ecommerce

May 26, 2010




L.L. Bean, Musician’s Friend Take Top 2010 MCM Awards

L.L. Bean was named Catalog of the Year for 2010 and Musician’s Friend earned the Website of the Year honors in the 25th Annual Multichannel Merchant Awards. L.L. Bean also took the Cross Channel Merchant of the Year honors, …

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In Catalog, Ecommerce

February 1, 2008




back word

Crappy new year from Shopit
Did you get stuck with a clunker of a Christmas gift? Social shopping community site Shopit.com is spending $10,000 on two of the crappiest gifts received this past holiday season. Members add their crappy gifts …

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In Uncategorized

email-screen-digital-2500-300dpi

January 26, 2015




Do You Practice Good (Data) Hygiene?

To this day, email remains one of the most powerful marketing channels. Compared with other channels, it ranks No. 1 in ROI, with a $39.40 return on every dollar invested[i]. Yet, in order to reach these high levels of success, marketers …

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In Blog, Data & Analytics

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

January 26, 2015




Retailers Focus on Returns Excellence as Processing Time Shrinks

The average time for processing returns of online purchases decreased from 10.6 days to 9.5 days between Q4 2013 and Q4 2014, according to StellaService, as more retailers are placing greater emphasis on that key aspect of the customer experience.

At the same time, …

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In customer experience, News

January 30, 2008




Catterton Back in the Game for Restoration

If you’re keeping track of the tug-of-war for Restoration Hardware, private equity firm Catterton Partners has gained some ground on Sears Holdings Corp. The home furnishings cataloger/retailer announced Jan. 24 that it amended its previously announced merger agreement with …

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In Affiliate, Channel Integration

March 11, 2013




How to Deliver a Better Experience to Today’s Multi-touch Shopper

Many retailers are wary of the omnichannel consumer. How do you capture the attention – and purchases – of mobile savvy, price sensitive consumers who jump from their laptop, to tablet, to smartphone, to the store and back again?

The answer is, …

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In Channel Integration, Cross Channel

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