November 15, 2012




NRF Urges President to Act Now on Fiscal Cliff

The National Retail Federation is urging President Barack Obama and Congress to fix the impending fiscal cliff before Thanksgiving fearing that tax hikes and spending cuts will affect consumer confidence for the holiday shopping season.
Follow US! @MCMerchant Multichannel Merchant …

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In Ecommerce, Email

Amazon, United Kingdom, Amazon UK, UK, same-day delivery, Royal Mail, ecommerce, ecommerce fulfillment, shipping/delivery, shipping, global ecommerce

January 5, 2015




Amazon Sellers Sold More Than 2 Billion Items in 2014

Amazon announced that sellers sold a record-setting more than 2 billion items worldwide in 2014. The number of sellers on Amazon adopting the Fulfillment by Amazon (FBA) service to help scale their businesses and delight customers with Amazon’s award-winning fulfillment and customer …

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In Amazon, Marketplaces

tmall

January 5, 2015




Tmall Global GMV Up 1,000% Since February Launch

Tmall Global, Alibaba Group’s ecommerce platform that provides a streamlined channel for Western retailers to sell directly to Chinese consumers, has seen sales increase by more than tenfold in its first 10 months of operation, the company said.

Total gross …

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In cross-border, Global

staples-make-more-happen-300

January 5, 2015




Staples Extends CommerceHub Partnership

Staples negotiated a multi-year contract with CommerceHub, extending its decade-long partnership with the virtual inventory platform.

“CommerceHub’s platform and service are reliable and invaluable in helping Staples effectively expand inventory, manage suppliers and coordinate fulfillment,” said Peter Scala, Sr. …

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In Press Releases

Amazon, UPS, FedEx, holiday shopping, holiday 2013, holiday 2014, shipping/delivery, shipping, operations and fulfillment, seasonal workers, seasonal hires, holiday peak

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

October 16, 2012




5 Tactical Holiday SEO Tips You Can Act On Today

While SEO is neither novel nor new, it ceaselessly amazes me how few sites fully leverage the opportunity to drive traffic and sales through search. Most often, it’s not for lack of trying, but rather for lack of resources. Merchants …

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In Analytics, Ecommerce

holiday_shipping_300

December 17, 2014




How Are You Handling Your Address Data Quality During the Holidays?

Reliable shipping is something customers take for granted, and never more so than during the holidays.

Peak season is here, and delivery companies have plans in place to successfully deliver every last package:

The USPS added delivery on Sunday and …

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In Blog, Operations & Fulfillment

amazon-prime-full-horizontal_300

December 26, 2014




Amazon Signed Up More than 10 Million New Prime Members

Amazon’s 20th holiday season brought record growth to the company’s fast, free shipping program Amazon Prime – more than 10 million new members worldwide tried Prime for the first time. That’s the lede Amazon used for its annual Dec. 26 “Here’s …

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In Blog, News

domestic shipping, ecommerce, ecommerce returns, Endicia, FedEx, Free returns, IRCE, IRCE 2014, postage, returns, returns process, shipping, Shipping/Delivery, UPS, USPS

December 26, 2014




Step Up Your Returns Experience

With the big holiday sales behind us many merchants are now facing a steep increase in returns. It’s one of the most inquired about customer service questions prior to purchase, and arguably the most dreaded operational task.

Handling returns …

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In Blog, Must Reads

omnichannel-strategy-300

December 12, 2014




3 Barriers to Omnichannel Success

With the advancement of technology and the change in consumer shopping habits, the current wave in retail is riding swiftly towards omnichannel. This has caused a disruption in the retail industry, much like earlier introductions of the modern department store …

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In Blog, Ecommerce

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