NRF, omnichannel, omnichannel fulfillment, ecommerce, ecommerce returns, customer expectations, retail

October 14, 2015

New Report Identifies Omnichannel Fulfillment Leaders, Highlights Gaps

Given growing customer expectations of shopping anywhere, anytime and from any device, it’s not surprising that almost half of retailers surveyed for a new report from the National Retail Federation and FitForCommerce said omnichannel initiatives and investments were among …


In Fulfillment, fulfillment


October 13, 2015

Why Communication Breakdowns Cramp Omnichannel’s Style

By now, it’s universally evident that omnichannel retailing is relatively flawless up until the customer’s order gets to the store. That’s where many customers are frustrated with the buy online ship to store process.

In this video taken at Shop….


In Must Reads, Omnichannel

X Shoe CarnivalX retailersX retailX traditional retail storesX retailerX Operations and FulfillmentX operationsX fulfillmentX ship from storeX Customer Service

October 9, 2015

Shoe Carnival Scales Local Search Marketing

Shoe Carnival is scaling its local search marketing in an effort to drive incremental in-store traffic and sales as well as improve the overall customer experience, using a local marketing automation platform from SIM Partners.

Shoe Carnival, which has more …


In Marketing, Mobile

Ecommerce, ecommerce fraud, online fraud, online fraud prevention, retail, ecommerce fraud prevention

October 6, 2015

EMV Chip Cards Shifting Retailers’ Risk to Online Commerce

By October 1, most U.S. debit and credit cards will have been reissued with microchip technology to a more secure global payment system known as EMV.

While this change will significantly reduce risk for fraudulent activity for in-store transactions, retailers …


In Blog, Ecommerce


October 6, 2015

Office Depot Inc. Announces Major Redesign of Mobile App

Office Depot, Inc.  and parent company of Office Depot and OfficeMax, today announced a major redesign of its mobile app for iPhone and Android smartphones, with new features that focus on convenience and personalization while providing a better omnichannel shopping …


In Ecommerce, Mobile


October 5, 2015

Cross-Border Commerce: Managing Inventory and Fulfillment

Across the world, a few retail brands have built empires out of successfully leveraging both local and cross-border commerce transactions. It isn’t just luck that makes these global brands dominate. In fact, behind each of these successful brands is …


In Blog, cross-border


October 5, 2015

Fighting Comp Sales for the Holidays

Holiday marketing campaigns appear to start earlier every year, both in-store and online, and it seems that the larger omnichannel retailers are leading the way this year. RJMetrics released a study to remind us that Q4, specifically November and December, …


In Blog, Campaign

Omnichannel, omnichannel operations, omnichannel retail, retail inventory management, inventory management, reverse logistics, buy online pickup in store

October 5, 2015

Inventory Systems, Availability Key to Serving Omnichannel Shoppers

For national retail chains that are growing ecommerce as omnichannel businesses, there are three elephants in the room. The first is of course the behemoth of Amazon, with its far-reaching tentacles and effects on customer shopping behavior. Next is the …


In Blog, Fulfillment


October 2, 2015

Tourneau Launches New Ecommerce Store

Lyons Consulting Group (LYONSCG), the premier eCommerce digital agency announced the launch of a new online store for Tourneau, the largest luxury watch retailer in the United States. The website,, went live in August of this …


In Ecommerce, News


September 30, 2015

True Religion Unifies Its Digital and Store Experience

Demandware®, Inc.  announced that True Religion, a leading brand in premier denim, has launched an ecommerce site on the Demandware Commerce Cloud. True Religion’s bold new ecommerce site expands the opportunities for shoppers to interact with its brand and …


In customer experience, Ecommerce

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