Ecommerce, ecommerce fulfillment, retail, inventory management, omnichannel, omnichannel fulfillment, omnichannel operations, ship to store, ship from store, in-store pickup, customer experience, shipping, free shipping, Amazon

May 9, 2013




Consumers Want Customized In-Store Experience Over Online Shopping

U.S. Retail Survey Shows 75% of Consumers Prefer Customized In-Store Experiences Over Online Shopping (via PR Newswire)
Synqera survey finds that consumers in-store shopping is still preferable but online-type customization is needed; finds key to anti-showroom strategies. NEW YORK, May 9, 2013 /…

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In Cross Channel, Customer Service

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May 9, 2013




How Mobile is Being Used In Store

Like it or not, mobile is a major shopping tool for consumers inside the traditional bricks-and-mortar store. But mobile is now playing a major role in the eyes of the shopper even before the step foot in-store. According to this …

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In Cross Channel, Ecommerce

showrooming-1-300

May 8, 2013




Omnichannel, In Store Data, and Mobile Are Retailers Top Priorities

Retail Industry Technology Trend Survey Finds In-store Data Collection Significantly Up; Omnichannel and Mobile POS Top Initiatives (via PR Newswire)
Download image SAN JOSE, Calif., May 7, 2013 /PRNewswire/ — In a challenging time for retail, many brick-and-mortar merchants are seeking to …

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In Cross Channel, Data & Analytics

omnichannel, Macy's omnichannel, Macy's, Kohl's, Walmart, retail, omnichannel retail, omnichannel strategy, big box, big box retail, major retailers, Radio Shack, Radio Shack bankruptcy, Radio Shack Chapter 11, Amazon, Amazon.com, Amazon, Radio Shack

February 12, 2015




Don’t Count Out Big Retail as Focus and Investments in Omnichannel Rise

Amazon opened its first brick-and-mortar campus store at Purdue University last week. It is also reportedly in talks with retailers like Radio Shack to give it a more omnichannel presence. One online publication declared this move would be “another nail …

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In Blog, customer experience

showrooming-1-300

April 18, 2013




Women Prefer In-Store Shopping Over Shopping via Smartphone

New Study Finds That 76% of Women Prefer In-Store Shopping Over Shopping via Smartphone (via PR Newswire)
For retailers, the opportunity lies in using mobile to enhance the in-store experience BOSTON, April 18, 2013 /PRNewswire/ – While 53 percent of women have between one …

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In Cross Channel, Ecommerce

April 15, 2013




New Aritzia Ecommerce Site to Augment In-store Experience

Acquity Group Launches Aritzia eCommerce Site to Augment In-Store Experience (via PR Newswire)
CHICAGO, April 15, 2013 /PRNewswire/ – Acquity Group  (NYSE MKT: AQ), a leading global Brand eCommerce® and digital marketing company, announces today the launch of Aritzia.com, a high-performing …

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In Ecommerce, Ecommerce

mobile-transaction-300

February 9, 2015




Mobile Still Tops Retailers’ Priority Lists in 2015

As more consumers take to smartphones and tablets to shop with their favorite retail brands, retailers agree that keeping mobile at the top of their marketing priority lists is a smart move. According to the 2015 Shop.org/Forrester Research Inc.  …

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In Ecommerce, Marketing

March 12, 2013




Wealthy Consumers Wary of Surrendering Personal Data Online and In-Store

Wealthy consumers are cautious in divulging personal information on ecommerce sites. The Luxury Institute surveyed U.S. consumers with a minimum income of $150,000 about their attitudes on privacy along with their experiences with companies collecting and handling personal data, according …

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In Channel Integration, Cross Channel

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

February 5, 2015




Returns Processing is a Vital Part of a Successful Omnichannel Strategy

Much has been written about omnichannel strategy from the perspective of driving engagement and conversions. However returns processing is one aspect of the shopping journey that is an extremely important part of the customer experience yet is often glossed over.

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In Blog, customer experience

valentines-day-300

February 3, 2015




Become the Valentine’s Brand of Choice

With Valentine’s Day right around the corner, retailers are forming strategies to make consumers fall in love with their brand this February 14th and the weeks leading up to the big day. One engagement approach you can expect this …

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In Blog, Must Reads

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