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January 11, 2015




Consumers and Merchants Had a Cautious Holiday Season

When you look at overall Holiday 2014 sales season, you see it came in like a lion and out like a lamb. In this video, ChannelAdvisor founder and CEO Scot Wingo talks about why ecommerce sales grew year-over-year, despite a last-minute …

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In Amazon, eBay

2015

January 6, 2015




Mobile Will Represent More Than Half of Transactions in 2015

Context-based security and advanced fraud prevention solutions ThreatMetrix has announced its cybercrime predictions for 2015. From the good, such as increased information sharing, to the bad including the difficulties protecting the Internet of Things (IoT), and the ugly – data breaches in 2015 …

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In Ecommerce, fraud

Macys, Bloomingdales, West Coast ports, West Coast ports labor issues, omnichannel, omnichannel strategy, omnichannel execution, omnichannel fulfillment, retail, retail stores, ecommerce

January 8, 2015




Macy’s Inc. Restructuring with Omnichannel in Mind

Macy’s, Inc. today announced a series of initiatives to evolve its business model and invest in continued growth opportunities as consumers change the way they shop. Actions include a restructuring of merchandising and marketing functions at Macy’s and …

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In Customer Service, Fulfillment

daryl-logullo-300

November 19, 2013




Remembering Daryl Logullo

When I think of Daryl Logullo, I think of Duck Dynasty. The name Daryl Logullo also makes me crave juicy, navel oranges, even though I’m not a big fan of citrus fruits (unless they are squeezed and in a glass). …

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In Blog

Amazon, Amazon.com, free shipping, amazon prime, ecommerce

May 30, 2014




How to Not Get Kicked Off Amazon Marketplace (And Get Reinstated If You Are)

If some or all your livelihood comes from selling products on Amazon.com, it’s important to know what type of actions can lead to a temporary hold or even a suspension of your account. Equally important: what to do …

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In Ecommerce, Must Reads

Alibaba, 11 Main, ebay, eBay Marketplace, Amazon, Amazon.com, Rakuten, Buy.com, ecommerce, ecommerce platforms, Marketplaces, Global Commerce, China

May 29, 2014




Coming to America: Alibaba’s 11 Main Looks to Disrupt U.S. Marketplace

As Chinese ecommerce giant Alibaba’s new 11 Main online marketplace gears up for its U.S. assault by wooing merchants, the company is looking to take away share from market leaders Amazon.com and eBay by adopting a more disruptive …

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In Ecommerce, Global

Amazon, United Kingdom, Amazon UK, UK, same-day delivery, Royal Mail, ecommerce, ecommerce fulfillment, shipping/delivery, shipping, global ecommerce

January 5, 2015




Amazon Sellers Sold More Than 2 Billion Items in 2014

Amazon announced that sellers sold a record-setting more than 2 billion items worldwide in 2014. The number of sellers on Amazon adopting the Fulfillment by Amazon (FBA) service to help scale their businesses and delight customers with Amazon’s award-winning fulfillment and customer …

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In Amazon, Marketplaces

tmall

January 5, 2015




Tmall Global GMV Up 1,000% Since February Launch

Tmall Global, Alibaba Group’s ecommerce platform that provides a streamlined channel for Western retailers to sell directly to Chinese consumers, has seen sales increase by more than tenfold in its first 10 months of operation, the company said.

Total gross …

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In cross-border, Global

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January 5, 2015




Staples Extends CommerceHub Partnership

Staples negotiated a multi-year contract with CommerceHub, extending its decade-long partnership with the virtual inventory platform.

“CommerceHub’s platform and service are reliable and invaluable in helping Staples effectively expand inventory, manage suppliers and coordinate fulfillment,” said Peter Scala, Sr. …

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In Press Releases

Amazon, Amazon.com, free shipping, amazon prime, ecommerce

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

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