7-west-34th-st-new-york-ny-google-maps-street-view-300

October 11, 2014




What to Make of Amazon’s Brick-and-Mortar Store Launch

[caption id="attachment_55576" align="aligncenter" width="600"] This is a Google Maps street view of 7 W. 34th St. in Manhattan, where Amazon will reportedly open a brick-and-mortar store in time for the 2014 holiday season.[/caption]

So this happened: Wall Street Journal …

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In Blog, Customer Service

Omnichannel, omnichannel fulfillment, operations and fulfillment, drop ship, Amazon, ecommerce, online retailer, retail, retail operations, distribution center, warehouse, CommerceHub

March 26, 2014




Personalizing the Omnichannel Customer Experience

FREE ON-DEMAND WEBINAR
To better understand the state of omnichannel, Multichannel Merchant and Neustar conducted an extensive study on marketers’ omnichannel priorities and challenges across the customer lifecycle.

Join us as we share key findings from the research and industry …

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In Omnichannel, Webinars

walmart-fulfillment-300-200-1

October 9, 2014




Best Practices for Retail Operations and Fulfillment

Major tactical areas like handling holiday season demand and related labor management issues, as well as implementing omnichannel commerce and dealing with rapid changes in customer contact centers, are perennial challenges facing operations and fulfillment professionals.
To help them address …

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In executive summary, Operations & Fulfillment

Alibaba, alibaba group, Tmall, Taobao, online marketplace, google, Walmart, Walmart.com, Jack Ma, supply chain, omnichannel, omnichannel fulfillment

October 7, 2014




Alibaba an Ecommerce Force to Be Reckoned With

Its record-setting IPO done, Chinese ecommerce giant Alibaba is a tsunami that will have a major impact on ecommerce and retail in general both here and around the world, a leading consultant told attendees at Parcel Forum 2014.

“This company has 81% …

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In Ecommerce, Ecommerce

Mens_logo_300

March 20, 2014




Men’s Wearhouse Launches Omnichannel Inventory Program

Men’s Wearhouse Launches Omni-Channel Inventory Program (via PR Newswire)
Customers can shop at over 900 stores from one location with Find-It App and Reserve Online, Pick up In-Store rollout FREMONT, Calif., March 19, 2014 /PRNewswire/ – Ongoing innovation at Men’s Wearhouse has led …

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In Mobile, Mobile

Warehouse/Distribution Center, distribution center, distribution centers, Shipping/Delivery, shipping, Operations and Fulfillment, Operations Management, Amazon, Gap, The Gap, Trader Joe's, Lindt, Hobby Lobby, Benjamin Moore

October 1, 2014




Why Exceeding Fulfillment Expectations is the New Holiday Ecommerce Strategy

With each passing year, more ecommerce retailers urge their holiday shoppers to trust that they’ll be on time delivering each gift off their list. When customer care goes the extra mile, and CSR channels are well-prepared for holiday traffic, …

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In Fulfillment, Holiday 2014

Amazon, United Kingdom, Amazon UK, UK, same-day delivery, Royal Mail, ecommerce, ecommerce fulfillment, shipping/delivery, shipping, global ecommerce

September 30, 2014




Amazon 20th Anniversary Shows How Ecommerce and Marketing Have Evolved

Once upon a time, when mom-and-pop shops ruled the land, one-on-one relationships between retailers and customers were easy to nurture. Vendors understood their customers’ tastes and knew what they wanted and needed. But the advent of the big-box retailer turned …

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In Ecommerce, Marketing

FedEx, Amazon, Target, JC Penney, eBay, warehouse/distribution center, distribution center, operations and fulfillment

September 29, 2014




Tip Sheet: Managing Your Warehouse

Managing a multichannel warehouse is a fairly easy thing. All you have to do is manage the labor, the freight and the inventory. And from there, a thousand other factors assault you.

In this Tip Sheet from Multichannel Merchant, you …

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In Operations & Fulfillment, tip-sheet

Ecommerce, ecommerce fulfillment, retail, inventory management, omnichannel, omnichannel fulfillment, omnichannel operations, ship to store, ship from store, in-store pickup, customer experience, shipping, free shipping, Amazon

September 26, 2014




Competing with Free Shipping the Smart Way

Once viewed as an extra customer incentive, “free” shipping has quickly becoming the norm for retailers when selling online. With online retail giants like Amazon upping the ante, it seems like there is no other option for retailers but to …

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In Engagement, Fulfillment

SportChalet300

September 25, 2014




Sport Chalet Re-Launches Website

In an effort to keep up with the evolving expectation of today’s omnichannel consumer, sporting goods retailer Sport Chalet has re-launched its website.

“They revitalized themselves as a business over the years and I think the launch represented that …

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In Ecommerce, Must Reads

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