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September 3, 2014




Staples Launches Series of Omnichannel Updates

Staples has announced a series of enhancements to its omnichannel experience, including the ability to buy products online and pick them up in-store within hours, Visa Checkout for online payments, new in-store kiosks,  and an app for iPad users.

“The …

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In Engagement, News

October 25, 2012




3 Keys for Using Stores as Distribution Hubs

Implementing omnichannel distribution options like in-store pickup and ship-from-store are rising to the top of many retailers’ priority lists. But several store-level challenges must be addressed to realize the significant sales bump that can accom­pany omnichannel distribution.
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In Operations & Fulfillment, Opsandfulfillment_shipping

October 16, 2012




How to Turn Voters into Ecommerce Buyers

Historical trends indicate that U.S. presidential Election Days – like the one coming up on Nov. 6 – see a marked decrease in ecommerce spending as consumers focus on voting and watching election results.
“Many retailers simply accept election dip as a …

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In Ecommerce

October 3, 2012




NRF: Retailers Will Hire Half a Million Seasonal Workers

Retailers are expected to hire between 585,000 and 625,000 seasonal workers during the 2012 holiday season, according to projections compiled by the National Retail Federation. That is comparable to the 607,500 seasonal employees retailers hired last year, NRF said in a statement.
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In News

September 13, 2012




Nordstrom: Retailers Need a Focus on Customer Engagement

The future of customer experience does not lie solely at the hands of ecommerce, said Jamie Nordstrom, president of Nordstrom Direct. It calls for retailers to focus on creating the finest customer engagement both online and in the traditional store …

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In Channel Integration, Cross Channel

September 12, 2012




#shoporg12 Storified: The Day 1 Tweets

[View the story "#shoporg12 Day 1" on Storify] #shoporg12 Day 1 Here’s a collection of tweets by attendees of the Shop.org Summit in Denver on Sept. 11, 2012. Storified by Tim Parry · Wed, Sep 12 2012 05:34:56 Data+content=actionhero!: @shoporg Adobe’s Brent Dykes explains how …

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In Analytics, Ecommerce

September 12, 2012




Jerry Storch: Bricks and Mortar Stores Not Dead

For those who believe that ecommerce will be the downfall of the bricks-and-mortar store, you better think again, according to Toys R Us Chairman and CEO Jerry Storch.
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In Channel Integration, Cross Channel

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January 22, 2014




Customer Intelligence is the Key to Success

For the last few decades retailers have understood the need to know their customers. In one way or another, we have embraced this concept. Some of us are doing more email segmentation, others are doing display ad targeting and yet …

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In Analytics, Must Reads

Omnichannel, omnichannel fulfillment, omnichannel strategy, retailers, retail, online retail, Operations and Fulfillment, ship to store, ship from store, in-store pickup, OMS Systems, Order Management Systems, order management, order management partner

January 26, 2014




Future of Retail Includes Digitalized Stores

The retail landscape of 2014 is more digital than ever before, and integrating store and online operations is a key focus for retailers as ecommerce capable solutions increasingly supplant traditional point-of-sale and mobile technologies.

According to a new study conducted by …

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In eCommerce, Must Reads

January 27, 2014




Here’s the Digital Birthday Card I Made for My Wife

On Saturday, my wife’s 45th birthday, I made her this digital birthday card. I posted it to Facebook, for all our friends to see, and I was amazed at the likes and the feedback it received.

So I felt that …

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