February 11, 2015

Managing Inventory in an Omnichannel World

Providing real-time inventory visibility for your consumers across all the channels is no easy task. Today, consumers expect to purchase an item and arrange shipment or pickup no matter where the product is coming from.
In this executive summary from …


In executive summary, inventory management


October 12, 2015

Kohl’s Adds Same-Day Delivery in 6 New Markets with Deliv

Kohl’s has partnered with crowdsourced last-mile delivery company Deliv to add 6 new markets in which it provides same-day delivery, bringing the total to 9.

Deliv currently handles Kohl’s same-day service in San Francisco, the greater Bay Area and Chicago. The service …


In Fulfillment, fulfillment

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

February 5, 2015

Returns Processing is a Vital Part of a Successful Omnichannel Strategy

Much has been written about omnichannel strategy from the perspective of driving engagement and conversions. However returns processing is one aspect of the shopping journey that is an extremely important part of the customer experience yet is often glossed over.


In Blog, customer experience

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

February 2, 2015

Omnichannel, Big Data…What’s Next? Predictions for 2015

If I had to summarize 2014 for the retail industry, it would be the year of buzzwords. From omnichannel to big data, new “solutions” were being discussed every day and all of them were touted as the latest-and-greatest in the ongoing …


In big data, Blog


October 6, 2015

Office Depot Inc. Announces Major Redesign of Mobile App

Office Depot, Inc.  and parent company of Office Depot and OfficeMax, today announced a major redesign of its mobile app for iPhone and Android smartphones, with new features that focus on convenience and personalization while providing a better omnichannel shopping …


In Ecommerce, Mobile


October 5, 2015

Fighting Comp Sales for the Holidays

Holiday marketing campaigns appear to start earlier every year, both in-store and online, and it seems that the larger omnichannel retailers are leading the way this year. RJMetrics released a study to remind us that Q4, specifically November and December, …


In Blog, Campaign


October 2, 2015

Week in Review: Staples Won’t Open Doors on Thanksgiving Day

[caption id="attachment_73492" align="alignright" width="300"] Thanksgiving Day turkeys line up outside an undisclosed Staples store, seeking amnesty…[/caption]

And the first Christmas shoe of the 2015 holiday season has dropped… Staples has announced will not be open on Thanksgiving Day.


In Ecommerce, Executive


January 23, 2015

4 Omnichannel Tips to Improve Customer Experience and Increase Sales

When it comes to retail selling, gone are the days of “if you build it, they will come.” Customers today spend a significant amount of time researching products they want to buy and are much savvier about where, when and …


In Blog, Ecommerce

EMV, card not present, CNP fraud, ecommerce fraud, ecommerce fraud prevention, chip-and-pin, chip and pin, ecommerce security, payment security

October 1, 2015

EMV and the 5 Things All Online Retailers Need to Know

When it comes to online fraud, it hasn’t been a great year for ecommerce merchants. In fact, online retailers lost an average of 1.3% of revenue to fraud and fraud related costs according to a recent LexisNexis study, representing a …


In Blog, Ecommerce

NRF, omnichannel, omnichannel fulfillment, ecommerce, ecommerce returns, customer expectations, retail

January 15, 2015

Mobile Huge in Omnichannel Engagement, Retailers Report at NRF

Executives from Macy’s, Lowe’s and The Limited said the impact of mobile on omnichannel engagement with customers has been huge and has progressed faster than expected, attendees were told at a session at the NRF Big Show this week …


In customer experience, Engagement

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