Cyber Monday Sets New Record as Largest Online Sales Day

| Daniela Forte

Cyber Monday hit a new record as the largest U.S. online sales day in history, with $6.59 billion in sales, up 16.8% from $5.6 billion in 2016. Here is an overview of how the rest of the weekend went for retailers.

MCM Ecommerce and Marketing 12-5-17

| Chris Intili

Multichannel Merchant STRATEGIES & TACTICS FOR THE B2B & B2C MERCHANT week of 12/5/2017 New Year, New Emails, No More Excuses With email continuing to be one of the top-performing … Continue Reading →

6 Tips for Retailers Transitioning to Lean UX Practices

| Bryan Ennis

A strong customer experience is the best way for retailers to cultivate positive consumer opinion. While that may seem turnkey, consumers’ expectations are constantly rising; no longer can a brand provide the best customer experience within their industry – the experience must transcend through verticals and be the best ever, period. Here are six ways to gain lean UX success.

6 Ways Bots Can Help Retailers Staff Their Contact Centers This Holiday Season

| Rurik Bradbury

The holiday season is upon us, and retailers have geared up for the rush. The seasonal staff is hired and the inventory is stocked. But what about those employees working behind the scenes in the contact center? Here are six ways bots can support contact centers this holiday season.

The Path to Buy Online, Pickup in Store Nirvana

| Paula Da Silva

As consumers have shown their growing preference for online shopping, buy online, pickup in store is becoming the answer to returning footfall to physical stores. Here are some steps you can take to find BOPIS success and increase customer choice and satisfaction.

MCM O+F Advisor 11-22-17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 11/22/2017 Walmart Increases Prices for Some Online Products Walmart started charging higher prices online than in store for some items, … Continue Reading →

Walmart Increases Prices for Some Online Products

| Daniela Forte

Walmart started charging higher prices online than in store for some items, in an effort to offset shipping costs and drive more shoppers to its brick-and-mortar locations. See how Walmart will differentiate prices for both channels.