Holiday Season Success Powered By Omnichannel Perfection

| Greg Lisiewski

Each year it seems as though the ramp-up to holiday season starts earlier for merchants, as they truly understand the impact that strong (or poor) seasonal performance can have on their bottom line.

Gap Inc. Ups Holiday Omnichannel Game with New Gifting Service

| Mike O'Brien

Gap Inc. is adding a new wrinkle to the customer experience this holiday season with a tool that allows recipients to customize their gift from Banana Republic or Athleta and have it sent to their home, or opt for another gift entirely.

More Online Than Store Gift Spending Projected This Year

| Daniela Forte

For the first time, consumers are expected to spend 51% of their gift-buying budget online in 2017, compared to 42% for store spending, according to an annual report from Deloitte. Here are other results from their survey.

6 Ways to Meet a Grocery Shopper’s Expectations

| Rebecca Grimes

Though the majority of grocery purchases today happen within the four walls of a brick-and-mortar store, online grocery shopping is a trend that’s expected to grow. Here are six recommendations to meet a grocer shopper’s expectations.

MCM O+F Advisor 10-25-17

| Chris Intili

Multichannel Merchant Operations & Fulfillment Strategies & Tactics week of 10/25/2017 Shopify Partners with DHL Express for Cross-Border Shipping Small business owners will find it easier to send orders to … Continue Reading →

Here’s How Marketers Can Make The Nice List This Holiday Season

| Meghan Holmes

Lines twisting around corners, midnight deal-hunting and the frantic pursuit of the perfect bargain. For decades, Black Friday has reigned as retail’s biggest shopping day. Here are ways to put interaction back into the holiday season between marketers and consumers.