holiday shopping, 2014 holiday season, 2014 holiday shopping, UPS, FedEx, National Retail Federation, NRF, retail, ecommerce, Shipping/Delivery. Operations and Fulfillment

December 22, 2014




Down to the Wire for Seasonal Shipping Peak 2014

As the 2014 retail shopping/shipping season roars to a close, the major carriers are seeing their numerous technology upgrades, investments and temp hiring expansions put to the test, while retailers have pushed cutoffs as far as humanly possible toward Christmas …

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In Automation, Fulfillment

2015-forecast

December 22, 2014




5 Email Marketing Predictions for 2015

“Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable.” While William Pollard may have been best known for his contributions to the …

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In Blog, Email

eBay, eBay Now, eBay Local, online marketplace, online sellers, eBay merchants, same-day delivery, click and collect, buy online pickup in store, Argos, Shutl, Amazon Fresh, Amazon Prime Now, Google Express

December 22, 2014




An eBay Local Pilot Grows in Brooklyn

eBay said 83 businesses – including online merchants as well as retailers with physical stores – have joined its eBay Local pilot program in Brooklyn, NY., offering a range of delivery options, including $5 same-day and in-store pickup, to consumers through eBay’s website …

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In customer experience, customer experience

fitzgerald1

December 3, 2013




FedEx VP Opens Up About All Things Amazon

Patrick Fitzgerald, FedEx Service senior vice president, sat down with Fox Business on Cyber Monday to candidly discuss the possibility of Sunday deliveries, the future for seasonal hires, and the much debated hot topic of Amazon drones.

Gearing up for …

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In Must Reads, Operations & Fulfillment

FedEx, shipping and delivery, FedEx drivers, FedEx contractor lawsuit, Ninth Circuit Court of Appeals, FedEx Ground

December 17, 2014




ShipMatrix Talks On-Time Performance of the Major Carriers

ShipMatrix president Satish Jindel talks with Multichannel Merchant senior editor Mike O’Brien about his company’s latest on-time performance report for UPS and FedEx, and how major initiatives and investments from both have thus far enabled them to surpass their 2013 numbers.

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In Holiday 2014, News

November 19, 2011




A Look at Toys ‘R’ Us’s Holiday 2011 Mobile Strategy

Toys ‘R’ Us today announced Friday that it has expanded its mobile offerings for the 2011 holiday season. Here’s a look at what the multichannel toy seller is doing to bring an enhanced mobile experience to its customers.
Expanded Gift Finder …

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In Catalog, Channel Integration

video-camera-300

April 22, 2015




Best Practices in Direct Response Video Ads: Hidden in Plain Sight

A well-executed, targeted video ad campaign can open up new opportunities for a brand in consumer engagement and deep messaging, beyond what had been possible in traditional display. This is especially the case in the transition from desktop to mobile. …

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In Blog, Marketing

cyber-weekend

December 3, 2014




Cyber Monday Caps Record 5-Day Cyber Weekend

IBM (NYSE: IBM) today reported strong online and mobile sales for Cyber Monday 2014, capping a record five-day span for holiday shopping, based on consumer transaction data analyzed in real-time by the IBM Digital Analytics Benchmark.  The data-driven insight gives retailers …

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In Cyber Weekend 2014, Holiday 2014

holiday_investment_300

December 3, 2014




MarketLive Releases Weekend Sales Results For Online Retailers

MarketLive, the leading Total Commerce platform for high-growth merchants, today released retail performance statistics for its platform customers during the four-day shopping weekend starting at Thanksgiving.

An analysis of industry statistics shows that MarketLive customers followed an industry trend of …

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In Cyber Weekend 2014, Holiday 2014

1-800-Flowers.com, Fanny May, Harry London, Warehouse/Distribution Center, warehouse, distribution center, Operations and Fulfillment, disaster recovery, contingency planning, ecommerce, ecommerce orders, Thanksgiving Day, Cleveland, Harry and David, The Popcorn Factory, holiday shopping

December 1, 2014




Making It Right for Affected Customers Key for Harry London

In the wake of a devastating Thanksgiving Day fire that destroyed a distribution center outside Cleveland housing its Fannie May and Harry London chocolates products, 1-800-Flowers.com needs to do all it can to make all affected customers happy …

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In Fulfillment, Inventory

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