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November 16, 2014




How to Use Paid Social Media to Increase Holiday Sales

The holiday shopping season is upon us and many retailers hoping to reach shoppers online will put paid social media at the center of their marketing efforts this season. The result, no doubt, will be a very crowded social space.

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In Blog, Holiday 2014

April 1, 2011




New PMG Brings a Refreshing Change to the USPS

JACK POTTER RETIRED AS POSTMASTER GENERAL (PMG) OF THE U.S. POSTAL SERVICE ON DEC. 3, 2010. That same day, his deputy, Patrick Donahoe, became the head of the second biggest government employer in the U.S. Seeing that Donahoe was a …

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In Postal Strategy

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November 13, 2014




The 12 Search and Social Marketing Tips of Christmas

As another year is coming to a close, marketers are approaching the peak shopping season, bringing abundant opportunity to engage audiences with high intent. Delivering consistent, relevant cross-channel messaging is a must in order to influence all touch points in …

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In Holiday 2014, Infographics

October 17, 2012




Tuesday Tweets: #DMA12 Gets Rolling in Las Vegas

[View the story "Tuesday Tweets: #DMA12 Gets Rolling in Las Vegas" on Storify] Tuesday Tweets: #DMA12 Gets Rolling in Las Vegas Storified by MultichannelMerchant · Wed, Oct 17 2012 05:16:11 “You know how I know I’m who the DMA is marketing to? Here’s my …

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In News

August 2, 2010




Clothing Makes the Catalog for Patrick James

Right from the cover, you get the sense that it’s good to be Patrick James–or at least, it’s good to buy your clothes from the Patrick James catalog. The men’s apparel mailer is a “West Coast Classic,” …

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In Uncategorized

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January 15, 2014




Overstock.com Sees $130,000 in Sales with Bitcoin Payment Option

Overstock.com CEO Patrick M. Byrne took to Twitter to announce that within 24-hours of implementing Bitcoin as a possible payment option, his company received $130,000 in orders paid in the crypto-currency.

Overstock.com announced its partnership with Coinbase on Jan. 9, …

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In Blog, Ecommerce

Amazon, Amazon Prime, ecommerce, e-retail, online retail, customer satisfaction, customer experience, shipping, free shipping, ecommerce fulfillment, operations and fulfillment, shipping clubs

October 29, 2014




Free Shipping Free-For-All

With the holiday shopping season fast approaching, retailers are lining up in droves to offer “free” shipping to consumers as a promotional tool to drive sales.

Target started this year’s land rush, announcing Oct. 21 that it was offering free …

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In Blog, Holiday 2014

February 13, 2013




Ebay CEO Says Same-day Delivery Possible

>Ebay’s CEO John Donahoe said during the Goldman Sachs Technology and Internet Conference that he believes the ecommerce company can provide same-day delivery at scale, according to allthingsd.com.
Donahoe said it can be done in a similar way …

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In Amazon, eBay

Warehouse/Distribution Center, distribution center, fulfillment center, urban outfitters, FedEx, Walmart, Rite Aid, Office Depot, Office Max, third-party logistics, third-party fulfillment, 3PL

October 9, 2014




Best Practices for Retail Operations and Fulfillment

Major tactical areas like handling holiday season demand and related labor management issues, as well as implementing omnichannel commerce and dealing with rapid changes in customer contact centers, are perennial challenges facing operations and fulfillment professionals.
To help them address …

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In executive summary, Operations & Fulfillment

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December 3, 2013




FedEx VP Opens Up About All Things Amazon

Patrick Fitzgerald, FedEx Service senior vice president, sat down with Fox Business on Cyber Monday to candidly discuss the possibility of Sunday deliveries, the future for seasonal hires, and the much debated hot topic of Amazon drones.

Gearing up for …

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In Must Reads, Operations & Fulfillment

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