360-degree-customer-view-puzzle

May 12, 2015




How to Map Your Customers’ Path to Purchase

Selling products to consumers used to be much simpler… a consumer needed/wanted an item, got in their car, drove to the store, maybe did little price shopping by visiting multiple stores, then purchased item.

However, as we all know, …

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In Blog, customer experience

showrooming-1-300

May 11, 2015




How 5 Companies Fight Showrooming Through Omnichannel

It’s no secret that online retailers have hurt the bottom lines of many brick-and-mortar stores, but the practice of showrooming just might be the final blow.

Showrooming happens when consumers examine merchandise in a retail store but buy online …

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In Blog

MossBros300

May 7, 2015




Moss Bros Expands Internationally and Accepts Global Omnichannel Payments

Moss Bros is a leading UK formal menswear brand, established in 1851. In early 2013, the business sought to expand its digital footprint and revenue both domestically in the UK, and internationally, across multiple channels including desktop, mobile and mobile point-of-sale.

[RELATED: …

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In Global, Must Reads

Operations and Fulfillment, Shipping/Delivery, retail, omnichannel, omnichannel fulfillment, Nordstrom, UPS, Uber, Best Buy, Target, Instacart, Amazon

May 4, 2015




Uber Lining Up Retailers for Same-Day Delivery Service

A roundup of news items covering retail operations, fulfillment and delivery.

Taking a shot at “I want it now” offerings like Amazon’s one-hour deliveries, ridesharing service Uber plans to launch a same-day delivery service through its UberRush couriers and …

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In News, Omnichannel

Bigcommerce, Zing, ecommerce, retail, omnichannel, point of sale, point of sale system, POS, mobile POS, retail POS, ecommerce platform, acquisition

April 30, 2015




Bigcommerce Acquires Retail POS Provider Zing

Ecommerce platform company Bigcommerce announced it has acquired Zing, a provider of mobile retail technologies, according to a release. As part of the agreement, Zing’s team and intellectual property will become part of Bigcommerce, further expanding the company’s …

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In Ecommerce, inventory management

email-button-300

April 28, 2015




Email Marketing: Three Tips for Better Engagement

Today’s retail customer is savvy. With more information at their fingertips than ever before, they compare online and in-store prices, jump on free shipping offers, and scan for discounts on social media. While it may seem daunting for retailers …

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In Email, Marketing

acquisition-300

April 23, 2015




NetSuite to Acquire Bronto Software for $200 Million

NetSuite announced it has entered into an agreement to acquire Bronto Software Inc., for $200 million.  The transaction is expected to close in the second quarter of 2015, according to a press release.

The combination brings together two companies of cloud-based omnichannel …

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In Ecommerce, Marketing

social-media-icons-ipad-300

April 23, 2015




Mobile and Social as Key Ecommerce Drivers?

Due to the shift in customers’ online shopping behaviors, successful retailers are employing certain tactics to meet – and make the most of – the shift consumers’ needs. Let’s explore five top trends, including social selling, the death of Black Friday, …

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In Blog, Ecommerce

Ecommerce, ecommerce fraud, ecommerce fraud prevention, fast fraud, online credit card fraud, mobile commerce, card not present, CNP, CNP fraud, retail data breach

April 22, 2015




Strategies to Protect Against the Increase in Online Fraud

ThreatMetrix, a context-based security and fraud prevention solutions provider, warns that as the October 2015 Europay-MasterCard-Visa (EMV) deadline approaches, online retail fraud and fraudulent account creation for financial institutions in the U.S. will increase drastically with the adoption of EMV …

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In Ecommerce, fraud

mobile-barcode-scanning-300

April 22, 2015




Why Technology is Disrupting the Shopping Behavior

Purchases in brick-and-mortar stores account for over 94% of all retail sales in 2014, according to a report by InReality.

The report focused on shopper behavior inside the stores, by surveying their use of mobile devices in-store, the effectiveness of loyalty programs …

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In Ecommerce, Marketing

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