January 1, 2008




PROBLEMS IN STORE?

Most observers agree that Sharper Image CEO Steve Lightman has what it takes to run a direct business. But he doesn’t have retail experience, and for a troubled chain with some 187 stores, this could be a problem. A key measure …

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In Retail

Operations and Fulfillment, distribution center, fulfillment center, contact center, customer contact center, customer service, returns, ecommerce returns, eBay, Amazon, Sears, Walmart

February 5, 2015




Returns Processing is a Vital Part of a Successful Omnichannel Strategy

Much has been written about omnichannel strategy from the perspective of driving engagement and conversions. However returns processing is one aspect of the shopping journey that is an extremely important part of the customer experience yet is often glossed over.

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In Blog, customer experience

valentines-day-300

February 3, 2015




Become the Valentine’s Brand of Choice

With Valentine’s Day right around the corner, retailers are forming strategies to make consumers fall in love with their brand this February 14th and the weeks leading up to the big day. One engagement approach you can expect this …

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In Blog, Must Reads

omnichannel-strategy-300

February 2, 2015




Omnichannel, Big Data…What’s Next? Predictions for 2015

If I had to summarize 2014 for the retail industry, it would be the year of buzzwords. From omnichannel to big data, new “solutions” were being discussed every day and all of them were touted as the latest-and-greatest in the ongoing …

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In big data, Blog

valentines-day-300

February 2, 2015




3 Ways to Let Love Rule … In the Inbox

How would you respond if your subscribers asked, “What have you done for me lately?” (Feel free to evoke your best Janet Jackson impression.) You may have ended 2014 with stellar clearance deals, but ask yourself if you have really let …

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In Blog, Ecommerce

November 1, 2007




FAO Schwarz in store for Chicago’s Macy’s

Upscale toy merchant FAO Schwarz is easing into retail expansion this month by opening a store-within-a-store in Macys’ downtown Chicago location.
FAO’s 5,200-sq.-ft shop, scheduled to open Nov. 1, will be located in the children’s department; Macy’s is also giving …

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In Uncategorized

Amazon, Amazon.com, ecommerce, ecommerce marketplace, eBay, online sellers, online merchants, marketplace selling, ecommerce sellers, Quidsi, Diapers.com, venture capital, ecommerce competition

January 30, 2015




Jet.com Is an Ecommerce David Taking on Amazon’s Goliath

Jet.com, a disruptive startup based in Montclair, NJ, is going after Amazon by taking a new approach that allows sellers to undercut the ecommerce giant on price by using a system that finds and exploits cost inefficiencies in the …

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In Automation, customer experience

October 12, 2007




FAO Schwarz in Store for Chicago Macy’s

Although FAO Schwarz closed most of its stores a few years ago, the upscale toy merchant is easing back into retail. FAO is partnering with Macy’s to open a store-within-a-store in the retailer’s downtown Chicago location. FAO’s 5,200-sq….

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In Channel Integration, Cross Channel

Walmart holiday mobile app on an iPhone

January 27, 2015




Consumers Embrace Shopping from Smartphones

Consumers have embraced online shopping from their smartphones, boosting their spending by 125% across all product categories, according to the results of MarketLive’s latest quarterly Performance Index report.

Brick-and-mortar retailers and furniture-and-housewares retailers in particular reported even higher triple-digit increases in …

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In Ecommerce, Mobile

GameStop, GameStop PowerUp Rewards, PowerUp Rewards, loyalty programs, ecommerce, mobile apps, mobile commerce, video games, video gaming, retail, omnichannel, omnichannel retail, omnichannel fulfillment, in-store pickup

January 27, 2015




GameStop Brings Mobile Shopping Cart to Brick and Mortar

GameStop announced at the National Retail Federation’s 104th Annual Convention & Expo that its plans to use Microsoft Azure cloud platform to continue to enhance the in-store engagement of its customers in interactive, informative and entertaining ways.

GameStop will be …

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In customer experience, mobile

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