Senate-building

April 30, 2013




Mixed Reviews on Marketplace Fairness Act

Last week the Senate voted 74 to 20 in favor of proceeding with its debate on the Marketplace Fairness Act and merchants are weighing in on how it would impact their business.

Chris Brenner, vice president of PetSolutions, said in an email “…

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In Executive, Tax & Regulations

online-sales-tax-abc

April 29, 2013




Marketplace Fairness Act Clears Major Hurdle

The Senate has set up a final vote on the Marketplace Fairness Act.

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In Ecommerce, Executive

Vermont Country Store

March 3, 2016




Vermont Country Store On Creating Agents as “Shopkeepers”

What does it mean to have your customer service representatives act not just as problem-solvers but as “shopkeepers” of your brand’s unique style?

Kara Soulia, director of operations, and Melissa Lackney, operations training and development coordinator for Vermont Country Store, …

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In Contact Center, customer experience

capitol-dome-300

July 29, 2014




Schedules That Work Act is the Next Assault on Profitability

Here is the latest assault on our industry’s profitability – federal legislation requiring over scheduling part time worker.  Our call center and fulfillment centers in many cases use part time labor and flexible schedules to adjust to order and shipping variations …

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In Blog, Executive

Joinem, ecommerce, ecommerce marketplace, online marketplace, Amazon, Amazon Prime Day, Jet.com, Priceline.com, GoGo

July 15, 2015




Joinem Enters the Ecommerce Marketplace Fray

Even as Jet.com prepares for its highly anticipated launch next week and Amazon looks to win big with its Prime Day faux shopping holiday today, there’s a new marketplace player in the room.

Dallas-based startup Joinem is looking …

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In Ecommerce, marketplaces

Growing Global 2015, Alibaba.com, Tmall, Taobao, ecommerce, global ecommerce, cross-border ecommerce

December 4, 2014




Tax Group Targets Alibaba in Campaign

The Alliance for Main Street Fairness (AMSF) launched a television advertising campaign to educate lawmakers on what it calls “the imminent threat posed by China’s online mega-retailer—Alibaba—as it enters the U.S. retail market.” Retailers are imploring the …

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In Ecommerce, News

JDLogo-300

March 8, 2016




JD.com’s Net Revenues from Online Direct Sales Increased 55% in 2015

JD.com’s net revenues from online direct sales increased by 55%, while net revenues from services and others increased by 110% in the full year of 2015, as compared to the full year of 2014, primarily due to the increased revenues from JD.com’s …

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In cross-border, Global

order confirmation email

February 25, 2016




How to Create an Award-Winning Email Communications Experience

In previous articles highlighting the awards, we’ve discussed how SmartHub Benchmarking calculates the finalists in the “Best Packaging” and “Best Shipping & Delivery” categories of the Excellence in Customer Experience Awards. Now we turn to the “Excellence in Brand Communications” …

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In Blog, customer experience

the-week-that-was-300

March 4, 2016




Week in Review: Wayfair Just Had the Best. Week. Ever.

Is there anything Wayfair LLC didn’t do this past week? Last Thursday, during its fourth-quarter earnings call, CEO Niraj Shah said Wayfair’s direct business grew 98% to $686 million in the quarter, and that its customer base grew 67% to 5.4 million.

On the …

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In Data & Analytics, Ecommerce

Hayneedle

March 3, 2016




Hayneedle Acquisition an Opportunistic One for Jet.com

[caption id="attachment_81302" align="alignright" width="200"] Scott Hilton, chief revenue officer, Jet.com[/caption]

The recent acquisition of home goods seller Hayneedle by disruptive marketplace startup Jet.com was a good fit that came along at the right time, not …

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In Ecommerce, marketplaces

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