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October 21, 2015




10 Critical Success Factors in the Age of the Customer in 2016

Forrester Research reports that 2016 will prove to be the most consequential year for companies adapting to digitally-savvy, empowered customers.

Forrester identified the top 10 critical success factors that will determine if companies thrive or fail in the age of the customer.

“…

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In Ecommerce, Marketing

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October 26, 2015




5 Tips for Online Selling Success This Holiday Season

The National Retail Federation has forecast that online holiday sales will reach $105 billion in 2015, an increase of 6% to 8% from last year. Ecommerce giant Amazon will own a significant chunk of this retail glory, expecting net sales of up to $30 billion …

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In Blog, Ecommerce

India ecommerce

October 22, 2015




India’s Ecommerce Market is Hotter than China’s

With its economy soaring and marketplaces showing big signs of success, it may be time to revisit selling cross-border into India.

During its third-quarter earnings call last week, private equity firm The Blackstone Group Chairman and Chief Executive Officer Steve …

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In cross-border, Global

big-truck

October 13, 2015




How Supply Chain Visibility Helps You Navigate Complexity

As technology brings supply chain data into focus, the ability to access and interpret critical business information moves from being an added feature to a necessity. Better supply chain visibility has become more than a “nice to have” as executives …

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In Blog, Fulfillment

June 16, 2015




How to Align Ecommerce Strategy with Gamification Techniques

Gamification has long been part of the daily shopping experience. Leading brands like Nike, Coca-Cola and Perrier understand the effect that entertaining shopping experiences have on customers, as do e-commerce brands Amazon, Ebay, and Zappos.

Many companies employ game experiences …

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In Blog, Ecommerce

NRF, omnichannel, omnichannel fulfillment, ecommerce, ecommerce returns, customer expectations, retail

February 3, 2015




Retailers Support Effort to Repeal the Affordable Care Act

The National Retail Federation expressed its strong support for legislation aimed at repealing the Affordable Care Act in a letter today sent to House Speaker John Boehner, R-Ohio and Democratic Leader Nancy Pelosi, D-Calif. NRF will consider votes on H….

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In News

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July 21, 2014




TruST Urges Senate Not to Attach “Flawed” MFA to ITFA

The True Simplification of Taxation (TruST) Coalition has written a letter to Senate Majority Leader Harry Reid and Senate Minority Leader Mitch McConnell urging the U.S. Senate to not attach the “controversial and flawed” Marketplace Fairness Act to the …

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In Executive, Must Reads

Shipping/Delivery, shipping, shipping and delivery, cargo, freight, ocean freight, ocean shipping, port strike, west coast port strike

February 22, 2015




Most Ecommerce Sites Unprepared For Emerging Global Marketplace

As worldwide business-to-consumer ecommerce sales are poised to explode to $1.35 trillion by 2018 and exported ecommerce is estimated to surge to $130 billion by 2020, are businesses around the globe preparing to take full advantage? Not according to an Oban Digital Internationalization study …

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In Ecommerce, Global

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October 5, 2015




7 Things Ecommerce Sites Must Do to Maintain a Good Reputation

While good online reputation management is important for all businesses, it is particularly critical for ecommerce business owners: their online reputation is indistinguishable from their brand. For this reason, we wanted to dedicate a post to the seven things all …

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In Blog, customer experience

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October 5, 2015




Fighting Comp Sales for the Holidays

Holiday marketing campaigns appear to start earlier every year, both in-store and online, and it seems that the larger omnichannel retailers are leading the way this year. RJMetrics released a study to remind us that Q4, specifically November and December, …

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In Blog, Campaign

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