November 1, 2004




DECISION TIME

You need to dig deep to determine whether a second George W. Bush presidency or a John Kerry presidency would be best for catalog businesses. The key political issues of concern to catalogers — use taxes, postal affairs, privacy regulation — obviously …

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In News

May 1, 2001




Legislative Update: Limits on Databases, Use-Tax Proposed

Legislators are making it harder for bankrupt companies to sell their databases. On March 15, the U.S. Senate voted 83 to 15 to approve a bill that would prohibit companies from selling customers’ personal data after filing for bankruptcy if they had …

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In News

June 1, 1998




At deadline

RATE COMMISSION REDUCES POSTAGE HIKE On May 11, the Postal Rate Commission (PRC), the independent government agency that has deliberated over the U.S. Postal Service’s July 1997 proposal for rate increases, determined that most of the USPS-proposed rate hikes were too …

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In News

January 18, 2007




Live from NRF: A.R.M.E.D. and Dangerous

New York—When it comes to the ultra-competitive retail marketplace, says consultant Harold Lloyd, the great ones get armed for battle, and that’s why they win the war. During the Wednesday session “Leading Leaders: Getting A.R.M.E….

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In Affiliate, News

June 1, 2001




The New Breed of Innovators

A former editor of the Harvard Business Review, Theodore Levitt, said, “Creativity is thinking up new things. Innovation is doing new things.”
It’s not that tough to dream up a new concept, strategy, or technique. Implementing the idea is much …

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In News

June 30, 2012




2012 Multichannel Merchant Awards Entry Rules

1. Penton Media Inc. d/b/a Multichannel Merchant (“Sponsor”) is offering the Online Contest (“Contest”). CONTEST VOID WHERE PROHIBITED.
2. Entry fee: For individual entries, $95. No entries accepted after August 24, 2012.
3. Eligibility: The Contest will be open to legal residents of the …

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In Affiliate

July 5, 2011




Signature Styles Chapter 11 Case Hits a Snag

Signature Styles has run into a snag in its Chapter 11 bankruptcy case. The trustee overseeing the case told a judge that Signature Styles, a division of private equity firm Patriarch Partners that was formed to purchase Spiegel Brands two years …

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In Affiliate

April 20, 2010




Price Isn’t Everything in E-Commerce

With a competitor only one click away for any online retailer, one would think that a Website selling commodity products would need the lowest price in order to win the sale. But even in an economically challenging year like 2009, the …

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In Ecommerce

April 15, 2009




Principles for Contact Center Productivity Measures

The first thing your contact center management team needs to do when sitting down to create an agent productivity metric is agree in principle about what this is all about. Following are four principles we believe will make your journey …

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In Contact Center

October 1, 2007




Work It Out

Good help is always hard to find, but in retail, attracting and retaining workers is near impossible. How dismal is workforce loyalty in retail? According to “Future of Workforce Management for Retailers,” a report published by IHL Consulting Group, retail …

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