USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

November 18, 2014




Omnichannel Choreography Delivers the Perfect Customer Experience

In the early days of ecommerce, retailers had to learn a two-step dance that didn’t require a whole lot of coordination. After receiving an order online, the merchant had to pack a box at a distribution center and ship …

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In Blog, Fulfillment

July 6, 2015




3 Overlooked Must-Haves when Updating Your Cloud E-Commerce System

As retail enters its next generation, one dominated by omnichannel storefronts, the process to keep your e-commerce system up and running, not to mention updated and optimized, is even more critical than keeping the store open. As retailers hone their …

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In Blog, Ecommerce

consumer data, consumer data privacy, consumer data protection, data privacy, Federal Trade Commission, FTC, General Wireless, RadioShack, RadioShack bankruptcy, personally identifiable information, PII

November 17, 2014




Big Data a Big Omnichannel Driver

Big data provides retailers in today’s omnichannel world an inside look at how they can improve both their websites and in-store experiences for customers. But which data will be able to help the business? Which piece will generate a …

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In Data & Analytics, executive summary

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

November 13, 2014




Macy’s Sees Omnichannel, Same-Day Delivery as Competitive Advantage

In its third quarter earnings call this week, Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.

“I think …

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In Fulfillment, inventory management

the-week-that-was-300

July 3, 2015




Week in Review: Trump Dumped Like a Cheap Suit

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It’s not often that Presidential candidates make the pages of Multichannel Merchant. It’s also not often that Donald Trump follows through with his promise to run for President.

And what a …

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In Ecommerce, Executive

Ecommerce, omnichannel, omnichannel fulfillment, small business, small merchants, small retailers, Gelb Music, Guitar Center, Home Depot, music store, Electro-Harmonix, Sidney Gelb, Santana, Doobie Brothers, Paul Reed Smith, Paul Reed Smith guitars, Facebook, Twitter, Pinterest, eBay, eBay store, eBay storefront

July 1, 2015




Gelb Music Sees Success with Ecommerce Focus

A storied musical equipment business in Redwood City, CA, has found a way to not only survive a big box incursion but thrive by putting a greater focus on its ecommerce business.

Gelb Music was founded in 1939 by Sidney Gelb. …

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In Branding, eBay

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

November 2, 2014




2014 Holiday Hirings Shift to Permanent, Omnichannel Positions

Nearly one quarter (24%) of retailers expect a significant increase (5% or more) in year-over-year sales during the 2014 holiday season, while another 70% are predicting sales will be on par with the 2013 season. That’s according to the eighth annual retail seasonal hiring …

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In Holiday 2014, human resounces

the-week-that-was-300

June 26, 2015




Week in Review: Confederate Flags Pulled After Sales Spikes

The Confederate flag was in the news this week… a lot…

The controversy surrounding the Confederate flag spilled to ecommerce sites and shopping carts, as retailers scrambled to stop sales of the Confederate flag this week.

The bans have come …

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In Ecommerce, Executive

B2B ecommerce, B2B marketing, B2C ecommerce, B2C marketing, ecommerce, ecommerce website, personalization, website personalization, product personalization

June 26, 2015




Practical and Sexy: Giving B2B Ecommerce Sites Just Enough B2C Zing

The typical B2B buyer is not difficult to understand. They need to make quick and accurate purchases that are cost effective. The B2B supplier’s job is to make this happen in as easy and self-serve a manner …

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In Blog, customer experience

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

June 25, 2015




China’s New Ecommerce Guidelines a Focus at Growing Global 2015

China’s recent move to boost its cross-border ecommerce capabilities will be one focus in this year’s Growing Global conference, taking place July 21-22 in Hollywood.

“U.S.-based ecommerce merchants need to be aware of changing policies and …

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In cross-border, Ecommerce

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