omnichannel fulfillment

March 15, 2016




Ecommerce Return Rates Continue to Climb

Ecommerce and direct-to-customer companies are continuing to grapple with higher return rates, and how to address them in terms of logistics as well as capturing maximum value for the inbound goods.

The growth in ecommerce sales continues to drive a …

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In Ecommerce, mcm-outlook

June 10, 2015




JDA Software Partners with Google on Cloud-Based Omnichannel Solution

JDA Software Group, Inc. today announced an innovative new collaboration with Google aimed at leveraging the core strengths of both companies to deliver JDA’s next generation cloud-based omnichannel and supply chain solutions via Google Cloud Platform, a powerful public …

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In inventory management, Omnichannel

omnichannel fulfillment

March 14, 2016




Amazon Effect Still a Major Driver in DTC, Ecommerce Operations

The effect of Amazon on the direct-to-customer and ecommerce landscape, and the changing customer expectations it has helped to engender, continue to be a major factor as seen in the ripples throughout the world of operations and fulfillment, judging by …

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In Fulfillment, fulfillment

Target, Target Canada, ecommerce, store closings, Canadian retail market, Zellers

June 4, 2015




Retailers Can Beat Amazon through Omnichannel, Target.com President Says

Jason Goldberger, president of Target.com and mobile for Target Corp., used a trip to this year’s Super Bowl with his father to illustrate a point to IRCE attendees about how retailers can beat Amazon.com.

Goldberger said he …

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In customer experience, fulfillment

June 3, 2015




Chinese Laundry’s Omnichannel Integration with Celerant Technology Leads to 20 Percent Drop in Canceled Orders

CHICAGO–(BUSINESS WIRE)–Renowned shoe brand Chinese Laundry announced today that a channel integration and inventory optimization initiative the company embarked upon with partner Celerant Technology has resulted in a 20 percent drop in canceled orders. The announcement was made on …

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In Uncategorized

the-week-that-was-300

March 10, 2016




Week in Review: Amazon As Expected Buys Into Air Freight

Ending months of speculation, Amazon announced it has leased 20 Boeing 767 cargo jets from Air Transport Services Group Inc., while at the same time taking a 20% stake in the Wilmington, OH-based company. That is where Amazon has reportedly been running air …

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In Data & Analytics, Ecommerce

omnichannel fulfillment

March 9, 2016




Do International Payment Offerings Make You a Global Merchant?

Less than half (41.9%) of merchants who took the MCM Outlook 2016 survey said their ecommerce sites are set up for global business. And 37.8% of those who say their ecommerce sites are set up from global business say it’s because they have …

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In Blog, cross-border

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

March 4, 2016




Developing New Sales Strategies in a Customer Driven World

We are in the middle of rapid change; accelerating business, ubiquitous information, digitalization of our tools, and evolving relationships both inside and out of our company. Sales cycles are dramatically shorter, competition greater, and unless we shift the way we …

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In Blog, customer experience

the-week-that-was-300

March 4, 2016




Week in Review: Wayfair Just Had the Best. Week. Ever.

Is there anything Wayfair LLC didn’t do this past week? Last Thursday, during its fourth-quarter earnings call, CEO Niraj Shah said Wayfair’s direct business grew 98% to $686 million in the quarter, and that its customer base grew 67% to 5.4 million.

On the …

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In Data & Analytics, Ecommerce

Vermont Country Store

March 3, 2016




Vermont Country Store On Creating Agents as “Shopkeepers”

What does it mean to have your customer service representatives act not just as problem-solvers but as “shopkeepers” of your brand’s unique style?

Kara Soulia, director of operations, and Melissa Lackney, operations training and development coordinator for Vermont Country Store, …

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In Contact Center, customer experience

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