technology

December 4, 2013




Why Master Data Management Matters in 2014

Today, consumers expect their digital experience to be 100% consistent with a merchant’s physical environment.  In the coming year, retailers will not view this expectation as a demand on the part of the consumer but rather an acknowledgment that digital …

More...

In Content Mgmt, Cross Channel

HomeDepot3--300

December 12, 2013




Home Depot to Look Into Same-Day Shipping Initiative in 2014

Home Depot announced plans to offer same-day shipping due in large part to the “building out” of three additional distribution centers across the country during a investor conference on Dec. 11.

These new distribution centers, which will be located in California, …

More...

In Ecommerce, Executive

walgreens-clearance-shelf-300

December 23, 2013




Is “Last Chance” a Powerful Sales Phrase?

We don’t often write about what’s going on in retail stores (unless there’s an omnichannel angle involved), but this is something that caught my eye this morning.

Back in mid-October, I was surprised to see Halloween merchandise on sale at …

More...

In Blog, Videos

2013-300

January 1, 2014




Multichannel Merchant’s Best of 2013

2013 has come and gone…

And maybe it even dragged on… and on… and on.

I guess it all depends on your perspective.  Think about it – does twerking seem so last-year? How about that 0-6 start by the New York Giants? …

More...

In Blog, Must Reads

10-300

January 1, 2014




10 Things Your Ecommerce Site Must Do In 2014

Staying one step ahead of your competitors with a fresh, innovative, and engaging Ecommerce presence is not just an annual project—it’s a daily challenge. As the year comes to an end and a new one begins, retailers need take …

More...

In Ecommerce, Marketing

holiday_investment_300

February 27, 2014




Holiday 2014 Expectations are High

The 2013 holiday season showed excellent ecommerce growth. But thanks to some unforeseen consumer trends, the best laid plans of retailers went awry. By analyzing holiday 2013 customer shopping pattern, merchants should be all set for the 2014 holiday season.In this executive …

More...

In executive summary

customer-satisfaction-300

March 3, 2014




A Fantastic Customer Experience Doesn’t End With the Sale

Days after Valentine’s Day, 1-800-Flowers found itself still trying to make amends with customers whose flower and candy never arrived as promised. The company suffered another black mark when already-frustrated customers were unable to get through to the company …

More...

In Ecommerce, Inventory

JoeLezon_CTO-300

March 11, 2014




Alex and Ani CTO Talks Social Media, Superheroes, and Trumpets

NAME:  Joe Lezon
COMPANY:  Alex and Ani
JOB TITLE: Chief Technology Officer (CTO)

Here’s how social media helps me in my everyday life: It allows me to stay connected with friends and family, while at the same time providing relevant …

More...

In Follow the Leaders, Marketing

March 12, 2014




Shopatron Launches API-based Customer Care Program

Shopatron has unveiled a Customer Care Suite which includes a new set of APIs available within the Shopatron Developer applications, and a new sophisticated Customer Care Interface.

Recognizing that demanding, tech-savvy customers’ omnichannel expectations don’t end at the point …

More...

In Press Releases

Express

March 17, 2014




Express Plans to Capitalize on Ecommerce Growth

Express plans to capitalize on ecommerce after it saw double-digit growth in 2013. Ecommerce sales saw an increase of 15.3% for the full year, according to its fourth-quarter earnings call.

Michael Weiss, chairman and CEO of Express, said on March 13 that there …

More...

In Ecommerce, Must Reads

  1. 1
  2. ...
  3. 6
  4. 7
  5. 8
  6. 9
  7. 10
  8. 11
  9. 12
  10. ...
  11. 18