September 25, 2015

Week in Review: You Down With EMV (Yeah You Know Me)

The deadline for U.S. merchants to be on board with Europay, Mastercard, Visa (EMV) technology is less than a week away. If merchants do not upgrade their point-of-sale terminals to EMV-compliant machines, they’ll be held responsible for fraudulent …


In Ecommerce, Executive

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

September 25, 2015

Improving Customer Interactions by Bridging the Business Intelligence Gap

In almost every business, it is important to understand exactly how customers interact with a company, whether it is at a physical point of sale, marketing or ongoing customer service.

This knowledge is especially important with organizations that utilize an …


In Blog


September 23, 2015

8 Yogi-isms for the Ecommerce World

New York Yankees legend Yogi Berra passed away Tuesday, Sept. 22, at the age of 90.

Though he was an 18-time All-Star and owns 10 World Series rings, Berra was known just as much for his colorful off-field quotes, also known as Yogi-isms.


In Blog, Ecommerce

September 23, 2015

eBay Enterprise Provides Fulfillment Services for Sigma Beauty

KING OF PRUSSIA, Pa., Sep 23, 2015 (BUSINESS WIRE) – eBay Enterprise, an eBay Inc. company, today announced a partnership with the international online beauty store Sigma Beauty to provide fulfillment and freight services. The two companies have entered into a multi-year …


In Operations & Fulfillment, PR Newswire

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

January 8, 2015

Macy’s Inc. Restructuring with Omnichannel in Mind

Macy’s, Inc. today announced a series of initiatives to evolve its business model and invest in continued growth opportunities as consumers change the way they shop. Actions include a restructuring of merchandising and marketing functions at Macy’s and …


In Customer Service, Fulfillment

Warehouse, distribution center, retail operations management, ecommerce

September 21, 2015

6 Steps for Improving Your Retail Operations Management Analysis

Management analysis, when done right, should be a boon for your business, not a boondoggle.

Recently I spent time with a client evaluating their sales and EBITDA growth. Sales have been increasing 20% annually over the last four years; EBITDA is …


In Blog, Inventory


September 18, 2015

Week in Review: Ho Ho Ho, the Holiday Season is Here!

Put down your pumpkin spice lattes, etailers… the 2015 Holiday Season is here!

Well, at least it’s here for those in the retail industry. How can we tell? Because consumers are all riled up when they see Christmas displays in stores (…


In Ecommerce, Executive


September 17, 2015

American Eagle Outfitters Sees U.K. as Springboard to Western Europe

American Eagle Outfitters wants to be an omnichannel player in Western Europe, and hopes its successful launch in the U.K. will be its springboard to success.

Simon Nankervis, chief commercial officer at American Eagle Outfitters, told CNBC American Eagle …


In cross-border, Global


December 30, 2014

Why Omnichannel is a Major Retail Theme for 2015

Incoming Hudson’s Bay Co. CEO Jerry Storch made an appearance Dec. 29 on CNBC’s Halftime Report and said he thinks high-end, value and omnichannel, are the major themes in the retail industry for 2015.

But if the economy stays on its current …


In Omnichannel, Videos


December 24, 2014

Consumers Planned an Omnichannel Holiday Season

The holiday shopping season is peaking: shoppers are spending and leveraging omnichannel to fit their own specialized needs. Retailers know omnichannel is essential to their success during the holidays, but do they really understand consumer shopping behavior in real-time? That’…


In Holiday 2014, Infographics

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