the-week-that-was-300

March 10, 2016




Week in Review: Amazon As Expected Buys Into Air Freight

Ending months of speculation, Amazon announced it has leased 20 Boeing 767 cargo jets from Air Transport Services Group Inc., while at the same time taking a 20% stake in the Wilmington, OH-based company. That is where Amazon has reportedly been running air …

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In Data & Analytics, Ecommerce

omnichannel fulfillment

March 9, 2016




Do International Payment Offerings Make You a Global Merchant?

Less than half (41.9%) of merchants who took the MCM Outlook 2016 survey said their ecommerce sites are set up for global business. And 37.8% of those who say their ecommerce sites are set up from global business say it’s because they have …

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In Blog, cross-border

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

March 4, 2016




Developing New Sales Strategies in a Customer Driven World

We are in the middle of rapid change; accelerating business, ubiquitous information, digitalization of our tools, and evolving relationships both inside and out of our company. Sales cycles are dramatically shorter, competition greater, and unless we shift the way we …

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In Blog, customer experience

the-week-that-was-300

March 4, 2016




Week in Review: Wayfair Just Had the Best. Week. Ever.

Is there anything Wayfair LLC didn’t do this past week? Last Thursday, during its fourth-quarter earnings call, CEO Niraj Shah said Wayfair’s direct business grew 98% to $686 million in the quarter, and that its customer base grew 67% to 5.4 million.

On the …

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In Data & Analytics, Ecommerce

Vermont Country Store

March 3, 2016




Vermont Country Store On Creating Agents as “Shopkeepers”

What does it mean to have your customer service representatives act not just as problem-solvers but as “shopkeepers” of your brand’s unique style?

Kara Soulia, director of operations, and Melissa Lackney, operations training and development coordinator for Vermont Country Store, …

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In Contact Center, customer experience

jcpenney-new-logo-300

March 1, 2016




J.C. Penney Continues Turnaround with Strong Q4

J.C. Penney posted strong numbers for the fourth quarter and all of 2015, citing its omnichannel initiatives as part of the reason for its continuing renaissance, doing well in a holiday season when competitors including Macy’s, Kohl’s and …

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In Fulfillment, fulfillment

B2B ecommerce, B2B marketing, B2C ecommerce, B2C marketing, ecommerce, ecommerce website, personalization, website personalization, product personalization

February 29, 2016




The Consumer Shopping Experience is Changing B2B Ecommerce Forever

The online shopping experience has never been better, thanks in large part to Amazon. The company’s unparalleled focus on delivering first-class customer experience has given consumers greater expectations in terms of service, delivery, choice and price transparency.

Further, Amazon …

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In B2B, Blog

Best Buy, Target, Walmart, Curbside, curbside pickup, in-store pickup, omnichannel, omnichannel fulfillment, omnichannel strategy, mobile app, mobile commerce, m-commerce

February 29, 2016




What’s Next for Best Buy After Its Marketplace Shutdown?

With Best Buy shutting down its marketplace for third party sellers, two questions are on everyone’s mind: Where will the electronics and appliances retailer focus next, and was this a smart move?

Scot Wingo, executive chairman and founder of …

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In Amazon, Marketing

the-week-that-was-300

February 25, 2016




Week in Review: UPS Invests in Deliv to Learn About Same-Day Market

UPS took a big step this week by leading a $28 million investment round in same-day startup Deliv, with the stated purpose of learning the intricacies of its business model, especially how it has succeeded in the retail space.

While some …

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In Data & Analytics, Ecommerce

ecommerce-transaction-1-300

February 25, 2016




Industry Data Provides Telling Insights for Retailers in 2016

It’s no secret that shoppers are moving online, but the physical store isn’t going anywhere as long as you start to leverage them differently. This year, retailers are putting a stake in the ground by creating continuous shopping experiences, whether …

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In Blog, Ecommerce

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