UPS, shipping/delivery, dimensional weight pricing, ecommerce, ecommerce delivery, operations and fulfillment

July 29, 2015

UPS Beats Q2 Earnings Estimate Even As Revenue Falls

UPS reported second-quarter earnings that were ahead of analyst estimates, even though revenue was slightly below expectations, the latter hurt by the strong dollar and the continuing decline in fuel surcharges due to lower oil prices. Yields were helped on …


In News, Operations & Fulfillment


November 25, 2014

2015 Forecast: Customers Demand an Omnichannel Experience

The message in 2015 for merchants is simple: if you haven’t developed an omnichannel strategy, develop one now. And if you have an omnichannel strategy in place, continue to refine it.
The ecommerce numbers alone show that omnichannel activity will …


In 2015 forecast, executive summary


November 20, 2014

Tackling Omnichannel this Holiday Season

Omnichannel continues to be the buzzword on the lips of marketers this holiday season.  Consumers are expecting a seamless experience across multiple devices, according to this infographic by Quick Pivot.

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In Ecommerce, Holiday 2014

USPS, U.S. Postal Service, ecommerce, ecommerce returns, returns, shipping strategy, omnichannel, omnichannel best practices, free shipping, Amazon, Amazon Prime, Priority Mail, free two-day shipping, return labels, return shipping labels

November 18, 2014

Omnichannel Choreography Delivers the Perfect Customer Experience

In the early days of ecommerce, retailers had to learn a two-step dance that didn’t require a whole lot of coordination. After receiving an order online, the merchant had to pack a box at a distribution center and ship …


In Blog, Fulfillment

consumer data, consumer data privacy, consumer data protection, data privacy, Federal Trade Commission, FTC, General Wireless, RadioShack, RadioShack bankruptcy, personally identifiable information, PII

November 17, 2014

Big Data a Big Omnichannel Driver

Big data provides retailers in today’s omnichannel world an inside look at how they can improve both their websites and in-store experiences for customers. But which data will be able to help the business? Which piece will generate a …


In Data & Analytics, executive summary

Macy's, Bloomingdale's, Deliv, same-day delivery, Amazon, ecommerce

November 13, 2014

Macy’s Sees Omnichannel, Same-Day Delivery as Competitive Advantage

In its third quarter earnings call this week, Macy’s Chief Financial Officer Karen Hoguet told analysts the company’s retail network gives it an advantage in the ever-more-crowded same-day delivery sweepstakes, as well as in omnichannel fulfillment.

“I think …


In Fulfillment, inventory management

Newgistics,, Staples, UPS, retail supply chain, ecommerce, ecommerce fulfillment, 3PL, third-party logistics

July 17, 2015

Newgistics Hires Former Staples, Walmart Exec as CIO

AUSTIN, Texas–(BUSINESS WIRE)–Newgistics, a leading provider of end-to-end commerce solutions for top retailers and brands, today announced that it has hired Gene Wojciechowski as its chief information officer (CIO).

Gene brings nearly 30 years of experience leading IT organizations …


In Ecommerce, Fulfillment


July 16, 2015

Forrester Research, Gilt, and Alibaba are Headlining Growing Global 2015

Forrester Research’s Zia Daniell Wigder, Gilt’s Oksana Voronenko, and Alibaba’s Jim Tobyne will be the keynote speakers at Multichannel Merchant’s Growing Global conference July 21-22 at the Loews Hollywood Hotel in Hollywood, CA.

Widger, the Vice President and Research Director …


In Global, News


July 16, 2015

eBags Brings In Staples’ Mike Edwards as President and CEO

eBags, Inc. Board of Directors appointed Mike Edwards as President, Chief Executive Officer, and member of the Board of Directors effective immediately. He also joins the company as a new investor. Edwards most recently held the position of Executive Vice …


In Executive, Leadership Team


July 16, 2015

Prime Day Was a Major Cross-Border Ecommerce Event’s inaugural shopping holiday, Prime Day, geared up to be a major cross-border ecommerce event. Multichannel Merchant, the leading source of information on ecommerce, management, marketing and operations, and organizer of the upcoming Growing Global conference, called Prime Day …


In cross-border, Ecommerce

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