WilliamsSonoma-300

April 15, 2015




Is Williams Sonoma’s Business Model a Blueprint for the Future?

Williams Sonoma’s reported strong sales (+7.1 %) and earnings (+9.2%) in its recent 2014 earnings call while its stock is hitting $80, up by over +15% for one year and +185% for 5 years. While I always have been an admirer of their product I am as …

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In Blog, Must Reads

dimensional weight pricing, DIM, United States Postal Service, USPS, UPS, FedEx, FedEx Ground, shipping/delivery, parcel shipping, ecommerce

August 26, 2014




Protective Packaging Considerations for Omnichannel

Omnichannel retailing has accelerated service expectations and permanently changed the competitive landscape.

What started out as retailers shipping from a handful of distribution centers, now also includes brick-and-mortar stores and other fulfillment operations.  It’s about finding the shortest distance …

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In Omnichannel, Operations & Fulfillment

warehouse_300

August 26, 2014




Virtual Inventory a Key Piece of Omnichannel Success

As merchants look to implement omnichannel commerce to serve the heightened expectations of anytime/anywhere customers, virtual inventory is one way to meet this demand in a cost-effective manner.

In a nutshell, virtual inventory allows retailers to tap the vast …

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In Must Reads

Omnichannel, omnichannel fulfillment, omnichannel strategy, retailers, retail, online retail, Operations and Fulfillment, ship to store, ship from store, in-store pickup, OMS Systems, Order Management Systems, order management, order management partner

August 26, 2014




Merchants Refine Omnichannel Strategy as Demand Grows

As retailers continue their ongoing battle with Amazon’s relentless push towards “free” shipping and same-day/next-day delivery, omnichannel fulfillment is becoming an increasingly important weapon in their arsenal.

While they might not be able to compete with Amazon’s …

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In Ecommerce, eCommerce

UPS, comScore, shipping/delivery, operations and fulfillment, returns in store, ecommerce returns, returns policy, IRCE 2015, customer satisfaction, customer experience, ecommerce, mobile commerce, omnichannel, omnichannel fulfillment, multichannel

August 26, 2014




Consumers Demand Omnichannel, So Where Do You Begin?

It all started with the onset of ecommerce. Multichannel was a natural next step, and now we’ve evolved into an omnichannel world. Consumers are continually pushing retailers to improve the shopping experience, whether it’s in store, online or …

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In Ecommerce, eCommerce

catalog-covers-300

August 26, 2014




Catalogs Adapt to the New Omnichannel World

Catalogs are alive and well for retailers in both the business-to-consumer and business-to-business sectors today. While catalogs may no longer be thought of as a selling channel, they are still considered an excellent marketing tool.In Multichannel Merchant’s MCM Outlook …

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In Catalog, mcm-outlook

Bloomingdale’s, Macy’s, omnichannel, omnichannel retail, omnichannel strategy, retail

August 20, 2014




Macy’s Continues to See Results from Omnichannel

Macy’s is continuing to see in-store sales driven by its online channel at both its Macy’s and Bloomingdales stores, the company told analysts and investors in a Q2 earnings call.

“The Internet-generated demand continues to grow rapidly and …

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In Ecommerce, Must Reads

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

April 9, 2015




Alibaba, Forrester Research to Keynote Growing Global 2015

Many of your cross-border ecommerce questions are going to be answered from A to Z at Growing Global 2015. That’s “A” as in Alibaba Group’s Sherri Wu to “Z” as in Forrester Research’s Zia Daniell Widger, who will deliver the keynote …

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In Global

omnichannel-strategy-300

August 18, 2014




How to Organize and Execute Omnichannel Strategies

Retailers are finding various ways to address the issues that surround the “multichannel problem” and executing the omnichannel experience that best fits the consumer.

In a panel discussion at eTail East 2014, Jessica Coogan, online marketing director for The Container Store, …

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In Ecommerce, Must Reads

SEO-300

April 7, 2015




How a Healthy Affiliate Program Can Improve SEO and PPC

Silos have always been a problem in the digital marketing world, limiting the ability of marketers to understand the full scope of the customer’s journey.  This is why now more than ever before companies are investing in omnichannel to …

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In Blog, Must Reads

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