west coast ports, West Coast ports labor issues, east coast ports, gulf coast ports, ecommerce, shipping and delivery, logistics management

April 11, 2015




The West Coast Port Dispute: Lessons Learned for the Next Supply Chain Disruption

The labor dispute between the International Longshoreman Workers Union (ILWU) and the Pacific Maritime Association is finally resolved. The two parties recently agreed to a new five-year contract, which means normal activity is resuming at 29 West Coast ports, including the …

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In Blog, Fulfillment

March 14, 2012




2 Tips Before You Make a Major Warehouse Purchase

Gary Meyer, senior director of operations at nutrition products merchant Herbalife, offers a couple of tips for when your company is considering a major purchase of equipment or software for your warehouse.
MORE FROM THEOPERATIONS SUMMIT Subscribe to RSS headline …

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In Operationssummit, Opsandfulfillment_warehouse-20-03-2013

Enterprise Resource Planning, ERP, order management, order management system, operations and fulfillment, retail operations

April 7, 2015




Making the Direct-to-Customer Returns Process Easy and Painless

How do you make your returns process easy and painless for direct-to-customer orders?

We asked this question to three direct-to-customer retail executives who will be speaking at Operations Summit 2015, which will be held April 14-16 in Louisville, KY. And here …

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In Must Reads, Operations & Fulfillment

March 7, 2012




9 Tips for Improving Warehouse Productivity

We all want to improve our warehouse efficiency. It’s a never-ending vicious cycle, at times, but there are things merchants can do to make their operations run smoothly.
So here are 9 tips for improving your warehouse productivity:
Create a …

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In Opsandfulfillment_warehouse-20-03-2013, Warehouse/Distribution Center

order-fulfillment-automation

April 3, 2015




Automation Brings Efficiency to Order Fulfillment

Merchants in 2015 are faced with major challenges in fulfilling orders from multiple channels, including web, mobile, in store and catalog, and doing so in increasingly rapid fashion.
Order fulfillment automation can address the growing demand for shortened time to customer …

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In Automation, executive summary

warehouse-fulfillment-automated-robots-300

April 2, 2015




Automation and Technology Best Practices Revealed at Operations Summit 2015

Everyone wants to see how other multichannel and omnichannel companies apply automation and technology to their fulfillment operations. What are the benefits, challenges and the ROI?

My panel at Operations Summit 2015, April 14-16 in Louisville, KY, will showcase how Cabela’…

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In Automation, Blog

Enterprise Resource Planning, ERP, order management, order management system, operations and fulfillment, retail operations

March 31, 2015




O+F Advisor Distribution and Fulfillment Center Roundup, March 31, 2015

Here is a listing of some recently announced expansions, additions and closures in distribution and fulfillment centers:

Radio Shack has hired a New York real estate firm, DJM Real Estate, to sell seven industrial properties, including four distribution centers in …

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In Fulfillment, Inventory

key performance indicators, KPIs, operations and fulfillment, warehouse/distribution Center, distribution center, direct-to-consumer, direct-to-consumer operations, performance metrics, employee productivity, employee coaching, manager training

March 26, 2015




Set Goals – Report Results – Improve Productivity

We believe most employees want to be in alignment with your goals as a manager, and to contribute in meaningful ways to the success of your business. But as I consult with companies on benchmarking and productivity, I find many …

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In Blog, Customer Service

amazon-prime-same-day-delivery-customer

March 22, 2015




Retailers Need to Face Same-day Delivery Dilemma

Why can I order a pizza from Dominos.com and get it delivered in about an hour, but I can’t order a pizza stone online from an brick and mortar retailer and have it delivered in time to make dinner?

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In Blog, fulfillment

warehouse management system, wms, order management system, OMS, operations and fulfillment, direct-to-customer, direct-to-customer ecommerce, DTC, ecommerce, ecommerce fulfillment, IBM, QuickBooks, Peachtree Software, Salesforce.com, AppRiver, Box.com, Constant Contact

March 16, 2015




Should You Look to Cloud Computing for Your DTC Operations?

I was talking with a client recently about his company’s transition over the past three years to cloud processing for order management, warehouse management and POS. He is extremely pleased with the outcome and would never go back to …

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In Blog, Fulfillment

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