May 1, 2008




Postal reform makes USPS a parcel delivery contender

In the packaging business, the U.S. Postal Service has lagged behind competitors such as United Parcel Service, Federal Express, and DHL due to pricing constraints. But that’s all changed, thanks to the Postal Reform and Accountability Act passed in …

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In Catalog, Data & Analytics

January 21, 2009




The 40 Days of Returns

It’s early. The doors roll open and stop, sending a crash calling out to everyone in the distribution center that the day has begun. As the crisp morning air rushes into the shipping and receiving area, packages move at …

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In News

April 23, 2008




Can Adding More Call Center Agents Improve Your Bottom Line?

Every call center today is taking a hard look at its bottom line. Budgets and operating expenses are being closely scrutinized and there is growing pressure from upper management to do more with less — sometimes meaning handling more calls …

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In Operations & Fulfillment

April 9, 2008




Live From NCOF: Postal Reform Makes USPS A Parcel Delivery Contender

Orlando, FL – In the packaging business, the U.S. Postal Service has lagged behind competitors such as United Parcel Service, Federal Express, and DHL due to pricing constraints. But that’s all changed, thanks to the Postal Reform and Accountability …

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In News, Operations & Fulfillment

January 5, 2009




The Role of Mobile in Multichannel Marketing Today

Multichannel marketers must improve response rates in today’s increasingly competitive marketplace. New technology is of course key to making this happen.
Marketing with text, images, audio and video via mobile devices is a great leap towards one to one communication. …

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In Data & Analytics, Ecommerce

January 5, 2009




10 Marketing Strategies For Growth in 2009, and 10 That Will Hurt

Savvy direct marketers can take advantage of a historic opportunity to increase sales and market share in 2009.
The sagging economy is driving some advertisers to increase spending to bolster sales, while others are reducing their promotional budgets or employing questionable …

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In Data & Analytics, List & Data - Consumer

April 1, 2008




Bill would let merchants negotiate credit card fees

Catalogers have long wanted relief from the fees charged by credit card issuers. But a bill introduced in Congress in March may not be the best way to get it.
The so-called Credit Card Fair Fee Act (HR 5546) ) would require …

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In multichannelmerchant.com/opsandfulfillment/news, Operations & Fulfillment

April 1, 2008




Maintain your good name

Joan Jett and the Blackhearts may not care about having a bad reputation, but for e-mail marketers, reputation has a specific meaning crucial to the deliverability of their messages. And many merchants are not even aware of this.
Put simply, …

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In Channel Integration, Cross Channel

March 31, 2008




The Road to Commitment

Are you interested in long-term relationships with customers—or one-night stands?
Too many firms prefer the latter. They can’t seem to get past a single sale.
And that’s sad. The people who run these companies should take the …

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In Channel Integration, Cross Channel

March 27, 2008




Fulfillment Workers Sue BlueSky Brands

Nearly two weeks since BlueSky Brands closed its doors, the catalog holding company has yet to file for Chapter 11 bankruptcy protection—or respond to any media requests. But there has been some activity at BlueSky’s third-party fulfillment arm AB&…

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In News, Operations & Fulfillment

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