May 1, 2009




What Recession?

If you’re tired of hearing about how horrible the economy is and how far sales have fallen, talk to some gardening catalogers. Most of them aren’t complaining right now.
Sure, seed and plants mailers often see a lift in recessions — …

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In Catalog, CRM

May 1, 2009




BI systems across the enterprise

The most serious business information problem companies face is finding a “single version of the truth.” Many companies are installing best-of-breed systems for order management, fulfillment, call center, marketing, product information, inventory, finance and e-commerce.
Yet no one vendor in …

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In CRM, Operations & Fulfillment

July 16, 2008




Do You Need a Workforce Management System?

Labor is the single biggest expense facing any contact center — which is why getting the right number of agents in place to answer incoming calls, place outbound calls, respond to emails, and handle Web contacts is critical to contact …

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In Uncategorized

July 7, 2008




Beyond PCI DSS: Taking the Next Step in Data Security

For most retailers, complying with the Payment Card Industry Data Security Standard (PCI DSS) was their first foray into protecting customer information. Complying with PCI DSS involves securing customer credit card and debit card numbers wherever they reside or travel …

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In Channel Integration, Cross Channel

July 1, 2008




Federal judge, Congress defang FACTA

Merchants in May received two pieces of good news on the ill-crafted Fair and Accurate Credit Transactions Act, or FACTA.
Congress passed a bill protecting businesses from FACTA’s potentially devastating liability if they mistakenly issue credit card receipts with expiration …

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In News, Operations & Fulfillment

April 15, 2009




Talbots Considering Global Sourcing, Importing Firm

The Talbots is looking to get some help in sourcing and importing goods. The struggling women’s apparel and accessories merchant said in a press release it’s in discussions and has signed a nonbinding letter of intent with Li & …

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In multichannelmerchant.com/opsandfulfillment/news

June 24, 2008




Finder Numbers Help Trace Sources

When it comes to name and address entry, the standards used to input the data to a customer file have always been less than rigorous.
Glaring misspellings are common, as are omissions of critical address elements. Additionally, the capture rate …

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In Catalog, Data & Analytics

June 18, 2008




What You Need to Know About DHL Deal

By now you’ve probably heard that DHL is making radical changes to try to stem its escalating operating losses in the U.S. The courier announced a few weeks ago it would discontinue flying its own dedicated airline network, …

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In Operations & Fulfillment

April 1, 2009




Surveying the software landscape

Multichannel merchants shopping for direct and retail systems have long complained that there were few choices in terms of vendors and their offerings. But this has changed in recent years, as some new and impressive systems competitors have emerged.
Some …

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In Channel Integration, Operations & Fulfillment

June 11, 2008




Live from Internet Retailer: Don’t Be A Social Outcast

Chicago–If you haven’t brought your store to the social networking sites yet, you may be missing a key marketing opportunity.
Heather Dougherty, director of research at Internet monitor Hitwise, says her company’s data shows social networks are no longer just …

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In Ecommerce, News

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