February 19, 2013




3 Ways to Simplify International Expansion with Global Marketplaces

By By Gina DeFrank and Scot Wingo

The world is flattening and borders are blurring, creating the perfect opportunity for e-commerce retailers to sell on new channels and reach new sources of demand. According to eMarketer’s global estimates, e-commerce …

More...

In Ecommerce, Global

December 11, 2012




Remote Language Translation: Strengthen Your Cross-Channel Customer Support Strategy

A customer visits a website and wants to make a purchase, but her item is backordered. She picks up the phone and dials the customer service line in hopes of finding a local store location where she can pick up …

More...

In Contact Center Resources, Ecommerce

July 15, 2012




All Signs Lead to Amazon Offering Same-Day Delivery

When you look at the investments Amazon.com has made of late to improve the back-end of its business, speculation that the ecommerce giant will offer its customer same-day delivery makes sense.

Amazon has been making moves to enable same …

More...

In Channel Integration, Cross Channel

July 11, 2012




5 Customer Service Tips to Boost Online Sales

Brick-and-mortar retailers sell more when they have more staff on the floor to help customers. That’s the conclusion of current studies, which demonstrate that a higher payroll correlates with higher sales—and profits, because increased sales numbers more than …

More...

In Contact Center, Ecommerce

June 19, 2012




Independent Parcel Consolidators on Their Way Out?

It hasn’t been a good week for independent parcel consolidators. Three days ago Streamlite ceased its operations after nearly seven years and now EquaShip, which was scheduled to relaunch in March, has shut down its operations. Is there a …

More...

In Global, Marketplaces

June 14, 2012




3 Tips for Better Customer Service in an Outsourced Contact Center

There are several qualities that an outsourced contact center must possess to provide outstanding customer service. Among these are the ability to effectively communicate with the client, the skills to integrate new information and the flexibility to readily adapt to …

More...

In Channel Integration, Contact Center

February 18, 2012




5 Ways Small- and Mid-sized Merchants Can Compete with Large Merchants

According to a Forrester Research report, online sales are expected to reach $210 billion in 2012, with that number increasing to $249 billion by 2014. This report illustrates the real opportunity for small and mid-sized merchants to capitalize on the continuing surge in ecommerce.

More...

In Catalog, Channel Integration

marketplaces amazon ebay mobile apps icon

September 9, 2013




How to Sell Efficiently on eBay and Amazon

Last week, I visited a customer of mine, Midwest Photo Exchange. In addition to selling on its own ecommerce site, Midwest Photo Exchange also sells its cameras and related equipment in the eBay and Amazon marketplaces.

The owner of Midwest …

More...

In Amazon, Cross Channel

December 21, 2012




Busting the Top 5 Ecommerce Myths

The ecommerce market has been around for great many years already. There are so many researches, discussions and surveys about its various aspects, principles, tendencies and technologies, so that it seems like everything is quite clear. However, there are still …

More...

In Cross Channel, Ecommerce

January 10, 2014




Sears Holdings Tries to out-JCP JCP, but Fails

Remember that epic November tweet-off between J.C. Penney and Kmart? Well now their parent companies are fighting to see who can produce the more obscure holiday sales results press release.

JCP wins this round of the Retalympics, but Sears …

More...

In Blog

  1. 1
  2. ...
  3. 91
  4. 92
  5. 93
  6. 94
  7. 95
  8. 96
  9. 97
  10. ...
  11. 154