July 15, 2012




All Signs Lead to Amazon Offering Same-Day Delivery

When you look at the investments Amazon.com has made of late to improve the back-end of its business, speculation that the ecommerce giant will offer its customer same-day delivery makes sense.

Amazon has been making moves to enable same …

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In Channel Integration, Cross Channel

July 11, 2012




5 Customer Service Tips to Boost Online Sales

Brick-and-mortar retailers sell more when they have more staff on the floor to help customers. That’s the conclusion of current studies, which demonstrate that a higher payroll correlates with higher sales—and profits, because increased sales numbers more than …

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In Contact Center, Ecommerce

June 19, 2012




Independent Parcel Consolidators on Their Way Out?

It hasn’t been a good week for independent parcel consolidators. Three days ago Streamlite ceased its operations after nearly seven years and now EquaShip, which was scheduled to relaunch in March, has shut down its operations. Is there a …

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In Global, Marketplaces

June 14, 2012




3 Tips for Better Customer Service in an Outsourced Contact Center

There are several qualities that an outsourced contact center must possess to provide outstanding customer service. Among these are the ability to effectively communicate with the client, the skills to integrate new information and the flexibility to readily adapt to …

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In Channel Integration, Contact Center

February 18, 2012




5 Ways Small- and Mid-sized Merchants Can Compete with Large Merchants

According to a Forrester Research report, online sales are expected to reach $210 billion in 2012, with that number increasing to $249 billion by 2014. This report illustrates the real opportunity for small and mid-sized merchants to capitalize on the continuing surge in ecommerce.

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In Catalog, Channel Integration

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September 9, 2013




How to Sell Efficiently on eBay and Amazon

Last week, I visited a customer of mine, Midwest Photo Exchange. In addition to selling on its own ecommerce site, Midwest Photo Exchange also sells its cameras and related equipment in the eBay and Amazon marketplaces.

The owner of Midwest …

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In Amazon, Cross Channel

December 21, 2012




Busting the Top 5 Ecommerce Myths

The ecommerce market has been around for great many years already. There are so many researches, discussions and surveys about its various aspects, principles, tendencies and technologies, so that it seems like everything is quite clear. However, there are still …

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In Cross Channel, Ecommerce

January 10, 2014




Sears Holdings Tries to out-JCP JCP, but Fails

Remember that epic November tweet-off between J.C. Penney and Kmart? Well now their parent companies are fighting to see who can produce the more obscure holiday sales results press release.

JCP wins this round of the Retalympics, but Sears …

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In Blog

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January 15, 2014




Overstock.com Sees $130,000 in Sales with Bitcoin Payment Option

Overstock.com CEO Patrick M. Byrne took to Twitter to announce that within 24-hours of implementing Bitcoin as a possible payment option, his company received $130,000 in orders paid in the crypto-currency.

Overstock.com announced its partnership with Coinbase on Jan. 9, …

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In Blog, Ecommerce

November 29, 2006




Holiday E-mail Volume Up, But Campaign Sizes Down

(Magilla Marketing) While e-mail marketers have begun this holiday season by predictably sending more messages, individual campaigns are going out significantly smaller, according Elaine O’Gorman, vice president of strategy for e-mail service provider Silverpop.
The trend seems to indicate …

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In Channel Integration, Cross Channel

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