March 1, 2006




Minding our business

The key issues for business-to-business merchants tend to differ from those of business-to-consumer marketers, and they don’t always receive the attention they deserve. That’s why Multichannel Merchant decided to brave a Windy City winter and host a roundtable with executives …

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In Channel Integration, CRM

March 1, 2006




Streamlining reverse logistics

The returns management process is undergoing an extreme makeover. Refusing to remain a neglected supply chain component pushed off into a dark corner, returns management has changed its name to the more-sophisticated “reverse logistics” and is stepping out of the …

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In Operations & Fulfillment, Opsandfulfillment_warehouse-20-03-2013

March 1, 2006




Office supplies market hard at work

Thanks in part to the growth of the small office/home office (SOHO) marketplace, the house file universe of office supplies catalogers has risen steadily during the past few years. New York-based media brokerage services firm ParadyszMatera estimates that the …

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In Channel Integration, Cross Channel

March 1, 2006




A lucky 13 deals for the fourth quarter

The fourth quarter is rarely a hotbed of mergers and acquisitions activity, and the final three months of 2005 was no exception: Just 13 deals took place. Still, that’s a slight improvement from the previous fourth quarter, when only 11 deals went down.
“…

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In Uncategorized

March 1, 2006




the Paper Chase

One thing is for sure when you decide to mail a catalog: You’re going to need to buy paper. When you first start out in the business, you may opt to buy paper from your printer because you don’t know …

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In Print Channel

March 1, 2006




No more buyer’s Remorse

It’s no secret that many of top multichannel merchants have created tremendous economic value through successful acquisition programs. For instance, Cornerstone Group, whose titles include Frontgate, Ballard Designs, and Garnet Hill, was built via acquisition — and last year it was …

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In Channel Integration, Cross Channel

January 19, 2006




Live from NRF: Comp-Store Growth a Top Priority

New York—After several years of focusing on cost cutting, retailers are now concentrating on top-line growth, according to a survey of 700 executives from 153 companies conducted by the National Retail Federation (NRF) and global management and technology consulting firm BearingPoint.
“…

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In News

January 11, 2006




The True Cost of Fragmentation

In the world of distribution, “fragmentation” describes fulfilling from more than one location. It is the opposite of “consolidation,” the act of bringing multiple points of distribution under one roof. You say you’ve never heard “fragmentation” used this way …

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In Uncategorized

January 11, 2006




E-mail Prospecting Can Still Hit Gold

Don’t tell Robert Rosenthal the e-mail list-rental market is dead.
Conventional wisdom has had it for some time—since the dot-com crash of 2000 and passage of the Can-Spam Act of 2003—that e-mail is good for retention, but not prospecting.

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In Email, Webchannel

January 1, 2006




Boxed In?

Getting a detail right, as opposed to almost right, can make all the difference for multichannel merchants. Picking the right shipping package is one of those details. A case in point: Would Netflix be mailing out a million DVDs a …

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In Operations & Fulfillment, Pack

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