November 16, 2007




Postal: Rate Hikes Will Follow Reform Bill

Catalogers can breathe a sigh of relief: It’s official that postal rate increases will follow the Postal Reform bill passed 11 months ago. The U.S. Postal Service’s Board of Governors announced Thursday that future price increases will be …

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In Catalog, Data & Analytics

November 14, 2007




Metrics: Do You Measure Up?

Ah, the fourth quarter! Warehouses are burgeoning with merchandise, temporary employees are staffing the store registers at every store imaginable, catalogs are filling up our mailboxes, and an armada of containers are afloat in the China Sea filled with gifts …

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In Operations & Fulfillment

July 1, 2008




MCM 100: The Major Players

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Considering how rough the economy has been for multichannel marketers this past year, it’s no wonder that our annual ranking of the top-100 companies by sales held some surprises. Perhaps …

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In Catalog, Channel Integration

July 1, 2008




If you can’t beat ‘em

The news in May that DHL was radically scaling back in the U.S. wasn’t a huge surprise. The courier had lost billions of dollars here, and it was well documented that German parent company Deutsche Post World Net — not …

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In Operations & Fulfillment

November 1, 2007




More postal pain?

The joy of the long-awaited postal reform may be short-lived. The U.S. Postal Service wants to raise rates again, and nobody knows how the agency will go about the increase. Some fear the USPS may try to go for …

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In Catalog, Data & Analytics

November 1, 2007




ACMA to USPS: Be Very Concerned About Catalog Circ Cuts

The executive director of the American Catalog Mailers Association (ACMA) told a congressional subcommittee that the U.S. Postal Service should be very concerned about many catalogers who have been forced to cut prospect mailings due to exorbitant postal rate …

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In Catalog, News

October 31, 2007




The Fulfillment Doctor on… The Price of Free Holiday Shipping

Question: I am the operations manager of a large multichannel hardgoods and apparel merchant. My rough shipping and processing calculations for our company in Q4 this year would have been: 1) $70 million – $72 million gross revenue collected from shipping and processing, 2) $52 …

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In Operations & Fulfillment, Opsandfulfillment_shipping

December 1, 1998




Blair’s new process

Meet a loyal Blair Corp. shopper. She’s been buying Blair products for more than 20 years, ordering jackets, shoes, blouses, and skirts at least once a season. She opens every Blair envelope mailing of loose- sheet product offers, neatly clipping the …

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In News

October 15, 2007




Q&A: How to Adjust Contacts Strategies Based on Cyber Mondays

Q&A: How to Adjust Contacts Strategies Based on Cyber Mondays Cyber Monday was originally defined as the first Monday after Thanksgiving by Shop.org and picked up by popular media as “the biggest online shopping day of the year.”

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In Channel Integration, Cross Channel

October 5, 2007




Live from the Lenser Summit: Del Polito on Postal — Worry, Be Happy

San Raphael, CA—First, the bad news: You can expect a postal rate hike by next summer, according to Gene Del Polito, president of the Association for Postal Commerce. The good news? It’s likely that the rate-making process will …

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