January 9, 2006




Maximizing Multibuyers

Multibuyers—those who have purchased via catalog or the Internet more than once, from more than one merchant–are the prospecting gold that all catalogers hope to discover and mine. They have proven their loyalty to catalog shopping in general, and …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

November 3, 2005




Postal Reform Bill Vote Stalled in Senate

The path to postal reform continues to be a bumpy one. The vote on S. 662, the sister bill to the Postal Accountability and Enhancement Act (H.R. 22) passed by Congress in July, has been held up by a dispute over “…

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In News

November 1, 2005




Be prepared for a January rate hike

Mailers should brace for postal rates to go up in January, rather than in the spring or the summer as many had hoped. A fiscal 2006 operating plan for the U.S. Postal Service is predicated on a postage rate increase …

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In Print Channel

November 1, 2005




Manifest Destiny

There is an adage in business that your receptionist is your most important employee. After all, he is the most prominent personality of your company, the first voice clients hear, and the person who matches inquiries with the most appropriate …

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In Operations & Fulfillment, Opsandfulfillment_shipping

November 1, 2005




TIDBITS

Fulfilling growth Executives in the fulfillment business have reason to feel fulfilled: The Mailing & Fulfillment Service Association reports that its members’ revenues were up an average of 12.5% in 2004 from the previous year. Firms in the North Central region of the …

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In Uncategorized

January 5, 2006




Seven Ways to Improve Returns Processing

Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. …

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In Opsandfulfillment_warehouse-20-03-2013, Returns

January 1, 2006




Rebuilding Block

Money makes the world go ’round. And for decades, manufacturing and marketing money-handling supplies made Block and Co. go ’round. But changes in the financial industry threatened to stop the company in its tracks.
The $90 million-plus Wheeling, IL-based company consists …

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In Uncategorized

January 1, 2006




Successful Contact Center Outsourcing

Most U.S. businesses today are vastly different in structure, strategy, and purpose than they were even 10 years ago. But it’s safe to say that for utter resilience in the face of change, none can beat the call center industry. …

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In Operations & Fulfillment, Order Mgmt

January 1, 2006




Navigating the Multichannel MAZE

If the consumer landscape of the 20th century was anchored by stores, bolstered by catalogs, and reshaped by the Internet, then the emergence of the phenomenon called multichannel retail demands that merchants become expert practitioners of all three channels.
Right?

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In Channel Integration, Cross Channel

October 24, 2005




DMA05 Roundup: What’s New and Noteworthy

Abacus, the Broomfield, CO-based cooperative database services provider, is taking a step to speed up mailing campaigns. At last week’s Direct Marketing Association annual conference in Atlanta, Abacus unveiled FastPath, a solution designed to simplify the mailing development and …

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In Lists & Data - Buisness, Lists & Data - Business-14-05-2013

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